Service Desk Technician: Hybrid, Flexible Hours

Kinetic IT; Melbourne; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for users requiring IT support. You'll troubleshoot a range of hardware, software and application issues while delivering a positive customer experience in a collaborative team.

Based in Melbourne and operating on a standard Monday to Friday roster with a 4-on 4-off rotation during peak periods, you will contribute to maintaining high service levels across our customer environments.

Competenze

• Passion for technology and helping people solve problems.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and ability to follow processes.
• Previous experience in a customer service, help desk, or service desk environment is highly regarded.
• Minimum Government Security Clearance preferred or ability to obtain one.

Mansioni

• Provide first-level technical support for IT incidents and service requests.
• Diagnose and resolve hardware, software and application issues.
• Manage and update support tickets within service levels.
• Escalate complex issues to specialist teams when required.
• Build positive relationships with customers through professional, responsive service.
• Contribute to team knowledge-sharing and continuous service improvement.

Conoscenze

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Government clearance

Descrizione del lavoro

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for users requiring IT support. You'll troubleshoot a range of hardware, software and application issues while delivering a positive customer experience in a collaborative team.

Based in Melbourne and operating on a standard Monday to Friday roster with a 4-on 4-off rotation during peak periods, you will contribute to maintaining high service levels across our customer environments.