Service Desk Technician — IT Support (Melbourne)

Victorian Government; Melbourne; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid options

Résumé du poste

Kinetic IT is seeking a Service Desk Technician in Melbourne to be the first point of contact for users seeking IT support. You will troubleshoot a variety of technology challenges, resolve incidents, and maintain high service standards across our customer environments.

The role operates on a standard Monday–Friday roster with a 4 days on/4 days off shift rotation for up to two one-month periods annually to support operations. Government security clearance is preferred or able to be obtained.

Qualifications

• Passion for technology and helping people solve problems
• Strong communication and customer service skills
• Ability to work effectively in a fast‑paced and team‑oriented environment
• Strong attention to detail and ability to follow processes accurately
• Previous experience in a customer service/help desk/service desk will be highly regarded
• Minimum Government Security Clearance preferred or ability to obtain and maintain one

Responsabilités

• Providing first-level technical support for IT incidents and service requests
• Diagnosing and resolving hardware, software, and application-related issues
• Managing and updating support tickets within established service levels
• Escalating complex issues to specialist teams when required
• Building positive relationships with customers through professional and responsive service
• Contributing to team knowledge-sharing and continuous service improvement initiatives

Connaissances

Customer service

Communication

Team oriented

Attention to detail

Government security clearance

Description du poste

Kinetic IT is seeking a Service Desk Technician in Melbourne to be the first point of contact for users seeking IT support. You will troubleshoot a variety of technology challenges, resolve incidents, and maintain high service standards across our customer environments.

The role operates on a standard Monday–Friday roster with a 4 days on/4 days off shift rotation for up to two one-month periods annually to support operations. Government security clearance is preferred or able to be obtained.