Service Desk Team Leader

Unisys; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys in Adelaide, SA, Australia, seeks a Service Desk Team Leader to drive small delivery projects and manage client relationships. You will create and maintain project plans, allocate resources effectively, and monitor costs to meet client expectations.

The role requires NV2 security clearance and prior team-lead experience is preferred. The incumbent will troubleshoot client issues, deliver regular status reports, and mentor teammates to strengthen service delivery.

Qualifications

• 2–5 years’ relevant experience or equivalent combination of education and relevant experience.
• Prior team lead experience is preferred.

Responsibilities

• Lead small delivery management projects and ensure successful delivery.
• Create and maintain project plans with resources allocation.
• Track expenses and project costs; align with client agreements.
• Serve as key client contact; manage expectations and communications.
• Implement defined solutions based on client requirements and goals.
• Troubleshoot and document client issues (performance/applications).
• Monitor team performance vs SLAs; ensure timely resolution.
• Provide clients with regular reports and implementation updates.

Skills

Team leadership

Project planning

Client communication

Troubleshooting

Education

NV2 Security Clearance

Job description

## Service Desk Team LeaderApply: Adelaide, SA, Australia: Full time: Posted Today: REQ576022**What success looks like in this role:*** Semi-independently leads small delivery management projects.* Creates and maintains project plans, ensuring resources are effectively allocated.* Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.* Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.* Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.* Troubleshoots and documents client issues (i.e., performance and application issues).* Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.* Provides clients with regular reports and implementation updates.* Thoughtfully escalates client- and/or process-related issues and questions.* Develops, maintains and updates client status and other management reports.* Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables* Mentors team members to build new skills.* Ensures team meets or exceeds agreed up SLAs.**You will be successful in this role if you have:*** **NV2 Security Clearance** is required for this role.* 2-5years’ relevant experience OR equivalent combination of education and relevant experience* Prior team lead experience is preferred.