Service Desk Team Lead (L2) – Multi-State MSP

Searchability®; Adelaide; On-site; AUD 95,000 - 116,000; Full time

Job summary

Searchability®, Adelaide-based MSP, seeks a Service Desk Team Leader to lead an L2 engineering team across SA and VIC with some interstate travel. You will balance hands-on work with people and process leadership to improve service and delivery across clients nationwide.

You will triage escalations, coordinate incident responses, review changes, and guide recruitment and onboarding. A strong background in Windows Server, M365/Azure and networking is essential.

Qualifications

• Previous MSP L2/L3 engineer or senior technical role.
• 2+ years leading technical teams, ideally remote or multi-site.
• 5+ years in technical roles, including at least 2 years at L2 level or above.
• Strong hands-on experience with Windows Server, Entra ID, M365, Azure, Intune, VMware/Hyper-V, networking and backup/DR.
• Experience with major incident, change and problem management.
• ITIL, Microsoft certs, Cisco/Fortinet or VoIP certifications highly regarded.
• A current driver’s licence.

Responsibilities

• Lead and develop the L2 engineering team across SA and VIC.
• Triage and allocate escalated work and act as the senior escalation point.
• Review and approve technical changes; coordinate incident responses and outages.
• Own recruitment and onboarding for the team; run 1:1s and development plans.
• Manage the L2 on-call roster and engage with key clients and vendors.

Skills

Technical Lead

L2/L3 Engineer

MSP Experience

Team Leadership

Windows Server

Azure / M365

Networking

Incident Management

Job description

Searchability®, Adelaide-based MSP, seeks a Service Desk Team Leader to lead an L2 engineering team across SA and VIC with some interstate travel. You will balance hands-on work with people and process leadership to improve service and delivery across clients nationwide.

You will triage escalations, coordinate incident responses, review changes, and guide recruitment and onboarding. A strong background in Windows Server, M365/Azure and networking is essential.