Service Delivery Manager

Unisys; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Unisys is seeking a Delivery Manager to lead client-facing projects in a fast-paced environment. You will oversee project planning, resource allocation, risk management and service delivery, ensuring alignment with client expectations and business objectives.

Responsibilities include coordinating cross-functional teams, managing project costs, and acting as the primary client contact. Australian citizenship and 4–6 years of relevant experience are preferred.

Qualifications

• Must be an Australian citizen.
• Airport experience will be ideal for this role.
• Strong service delivery and governance experience with SLA/KPI reporting and budget oversight.

Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying/managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients and ensures service delivery aligns with requirements.
• Works with cross-functional teams to ensure the right skills are available when needed.
• Oversees team performance and ensures information/tools are available for delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues related to project delivery.
• Identifies ways to optimize delivery processes for efficiency.
• Manages performance of 3rd party providers and subcontractors.

Skills

Delivery management

Governance

SLA/KPI reporting

Financial management

Client communication

Education

BA/BS degree

Job description

What success looks like in this role: Job Profile Summary Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying / managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients, addressing issues and en during services are delivered in line with expectations and business require ments.
• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
• Oversees / monitors project team performance, providing feedback and ensur ing team members have the information and tools required for effective ser vice delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
• Identifies and recommends ways to optimize delivery processes for better effi ciency and outcomes.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Key Qualifications

Must be an Australian Citizen Airport experience will be an ideal for this role. Strong service Delivery, Governance, SLA/KPI reporting, financial management experience is required for this role #LI-AP1

You will be successful in this role if you have: BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity