Service Desk Pro: IT Support & Service Delivery

Business NSW; Sydney; Sur place; AUD 50 000 - 80 000; Plein temps

Résumé du poste

Business NSW is seeking a Service Delivery Officer to join our ICT team in Parramatta. This full-time role provides Level 1–2 IT support, troubleshoots hardware and software, and manages tickets via ServiceNow, contributing to reliable technology services across the organisation.

The ideal candidate holds a Certificate IV or Diploma in Information Technology or a related field, with experience in a Service Desk or Helpdesk, strong customer service, and solid problem-solving skills.

Qualifications

• Certificate IV or Diploma in Information Technology or a related field.
• Experience in a Service Desk, Helpdesk, Desktop Support or IT Support role.
• Strong troubleshooting and problem-solving capabilities.
• Excellent customer service and communication skills.
• Experience using ticketing systems (ServiceNow advantageous).
• Understanding of Microsoft 365, Windows devices and end-user technologies.
• Knowledge of ITIL service management principles highly regarded.

Responsabilités

• Providing Level 1 and Level 2 end-user support
• Troubleshooting hardware, software and mobile device issues
• Managing tickets, incidents and service requests through ServiceNow
• Deploying and configuring laptops, monitors, printers and mobile phones
• Maintaining ICT asset records and supporting hardware procurement
• Delivering onsite support at our Parramatta office
• Supporting service improvement initiatives and operational processes
• Working with internal ICT specialists and external technology vendors

Connaissances

Troubleshooting

Customer service

ServiceNow

Microsoft 365

Windows

Formation

Certificate IV or Diploma in Information Technology

Outils

ServiceNow

Description du poste

Business NSW is seeking a Service Delivery Officer to join our ICT team in Parramatta. This full-time role provides Level 1–2 IT support, troubleshoots hardware and software, and manages tickets via ServiceNow, contributing to reliable technology services across the organisation.

The ideal candidate holds a Certificate IV or Diploma in Information Technology or a related field, with experience in a Service Desk or Helpdesk, strong customer service, and solid problem-solving skills.