Technology Service Desk Specialist

Council Jobs; Randwick; On-site; AUD 90,000 - 104,000; Full time

Benefits offered by this job

12% Superannuation

Job summary

Randwick City Council is seeking a Technology Support Officer in Randwick, NSW. The role focuses on delivering efficient end-user support within an ITIL framework, resolving incidents and managing service requests to maintain a reliable technology environment.

As part of the Service Desk, you will deploy and maintain assets, document processes, and train staff to use technology effectively. This permanent full-time role offers a competitive salary with 12% superannuation.

Qualifications

• Knowledge of ITIL processes in service desk environments.
• Experience with ITSM tools and incident management.
• Ability to train users in technology usage.

Responsibilities

• Provide first point of contact and customer support for technology services.
• Triage incidents, service requests and escalate as needed.
• Record incidents and resolutions in the ITSM tool with clear communication.
• Deploy and maintain IT assets and keep asset records up to date.
• Develop operational documentation and end user guides.

Skills

ITIL processes

Service desk

End user computing

Networking concepts

Customer service

Training users

Tools

ITSM tools

Microsoft environment

Job description

Randwick City Council is seeking a Technology Support Officer in Randwick, NSW. The role focuses on delivering efficient end-user support within an ITIL framework, resolving incidents and managing service requests to maintain a reliable technology environment.

As part of the Service Desk, you will deploy and maintain assets, document processes, and train staff to use technology effectively. This permanent full-time role offers a competitive salary with 12% superannuation.