Senior IT Service Desk Officer – NSW (Flexible)

TAFE NSW External; Tamworth; On-site; AUD 126,000 - 133,000; Full time

Job summary

TAFE NSW is seeking a Senior Service Desk Officer to deliver high-quality IT support to staff, students, and stakeholders across NSW. The role focuses on resolving complex service requests in hardware, software, and infrastructure, ensuring smooth operations and optimal use of Digital Solutions Group resources.

The position supports a dynamic, collaborative environment with ongoing training, professional development, and flexible working options. A talent pool may be created for future vacancies.

Qualifications

• Demonstrated IT support experience in an educational environment.
• Willingness to travel to various campus locations as required.
• Strong technical troubleshooting skills and customer-focused mindset.

Responsibilities

• Provide Digital Solutions Group support to staff, students, and stakeholders.
• Respond to a broad range of service requests related to computers, hardware, software, and infrastructure.
• Maintain high levels of customer satisfaction and minimal disruption to operations.

Skills

IT troubleshooting

Technical support

Communication skills

Analytical thinking

Job description

TAFE NSW is seeking a Senior Service Desk Officer to deliver high-quality IT support to staff, students, and stakeholders across NSW. The role focuses on resolving complex service requests in hardware, software, and infrastructure, ensuring smooth operations and optimal use of Digital Solutions Group resources.

The position supports a dynamic, collaborative environment with ongoing training, professional development, and flexible working options. A talent pool may be created for future vacancies.