Service Desk Engineer II | Complex IT, Melbourne MSP

efex; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression

Job summary

efex in Melbourne is seeking a Level 2 Service Desk Engineer to join our MSP team. You will support diverse client environments, troubleshoot servers, networking, Microsoft 365 and virtualization, and deliver outstanding outcomes with customers.

You’ll own issues from start to finish, mentor junior engineers when needed, and contribute to continuous improvement in service delivery across a varied technology landscape.

Qualifications

• 3–5+ years' experience supporting client environments within an MSP.
• Ability to troubleshoot across servers, networking, Microsoft 365 and virtualised environments.
• Excellent communication skills and ownership mindset.

Responsibilities

• Provide proactive and reactive support across diverse client environments.
• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues.
• Maintain system continuity through monitoring, maintenance and preventative support.
• Manage incidents through to resolution, ensuring clients are kept informed throughout.
• Accurately maintain tickets, documentation and time records.
• Collaborate with account managers, project teams and other technical specialists.
• Act as an escalation point for more complex technical issues.
• Mentor and support junior engineers where required.
• Contribute to continuous improvement initiatives and best-practice service delivery.

Skills

MSP experience

Microsoft 365 administration

Networking troubleshooting

Server administration

VMware/Hyper‑V

Customer communication

Proactive problem solving

Ticketing and documentation

Tools

PowerShell scripting

Endpoint management tools

MDM platforms

Job description

efex in Melbourne is seeking a Level 2 Service Desk Engineer to join our MSP team. You will support diverse client environments, troubleshoot servers, networking, Microsoft 365 and virtualization, and deliver outstanding outcomes with customers.

You’ll own issues from start to finish, mentor junior engineers when needed, and contribute to continuous improvement in service delivery across a varied technology landscape.