Service Desk Analyst

RGIT Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Career pathways

Job summary

efex is seeking a Service Desk Analyst in Sydney to support client IT environments with hands-on troubleshooting and strong customer service. You will resolve issues across a range of technologies and manage requests via Salesforce, while maintaining thorough documentation.

The role emphasizes collaboration, security best practices, and a proactive approach to staying current with new technologies in a fast-paced MSP setting.

Qualifications

• Experience in MSP or internal IT environments.
• Strong customer service and client-facing skills.
• Background in workstation troubleshooting and IT support.

Responsibilities

• Provide high-quality IT support and customer service.
• Troubleshoot and resolve client issues across technologies.
• Manage service requests and incidents through Salesforce.
• Maintain accurate ticket notes, timesheets, and documentation.
• Apply security best practices across implementations.
• Collaborate with colleagues to deliver seamless service.

Skills

MSP experience

Customer service

Client-facing

Team collaboration

Tools

Active Directory

Microsoft 365

Salesforce

Remote monitoring tools

Job description

Full-time Permanent Associate

Posted 11 Sep 2026

Description

Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

As aService Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney,offering plenty of variety and client interaction.

You will:

• Provide high-quality IT support and exceptional customer service
• Troubleshoot and resolve client issues across a range of technologies
• Manage service requests and incidents through Salesforce
• Maintain accurate ticket notes, timesheets, and documentation
• Apply security best practices across implementations
• Work collaboratively with colleagues to deliver seamless service

About You

You’ll thrive in this role if you have:

• Previous MSP or internal IT experience
• Strong customer service and client-facing skills

A solid background in:

• Workstation trouble shooting
• Active Directory and Microsoft 365 support
• Backup and recovery processes
• Remote monitoring and management toolsServers, switches, routers, firewalls, and storage
• Azure and VOIP solutions

And personally, you’ll bring:

• A desire to keep learning and stay across new technologies
• A friendly, positive approach to client service
• The ability to work in a fast-paced environment while staying organised

What We Offer:

• Competitive salary: based on skills and experience
• Supportive, down-to-earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.