Service Desk Engineer — Growth, Training & MSP Impact

RGIT Australia; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Professional development

Career pathways

Team culture

Diverse clients and technologies

Job summary

efex in Sydney is seeking a Service Desk Engineer (Associate) in a full-time role to install and maintain hardware and software, monitor networks and servers, and keep client IT environments secure and reliable. You will deliver frontline support and help keep environments efficient for a diverse client base.

You’ll join the Managed IT solutions team with opportunities for ongoing training, career progression within a national MSP, and a collaborative, down-to-earth culture.

Qualifications

• Experience in network administration or MSP environments.
• Strong knowledge of LAN/WAN hardware, software, and operating systems.
• Understanding of cybersecurity and user access management.

Responsibilities

• Set up, troubleshoot, and maintain IT infrastructure including hardware and software.
• Oversee networked devices such as servers and desktops for reliability.
• Manage access controls and system security settings.
• Investigate issues, implement solutions, and document resolutions.
• Keep logs of configurations and assets for auditing.
• Provide frontline technical support and assist user onboarding.
• Assist with configuring and maintaining LAN/WAN networks.

Skills

Network administration

MSP experience

LAN/WAN technologies

Cybersecurity principles

Problem solving

Communication

Independent and team player

Job description

efex in Sydney is seeking a Service Desk Engineer (Associate) in a full-time role to install and maintain hardware and software, monitor networks and servers, and keep client IT environments secure and reliable. You will deliver frontline support and help keep environments efficient for a diverse client base.

You’ll join the Managed IT solutions team with opportunities for ongoing training, career progression within a national MSP, and a collaborative, down-to-earth culture.