Service Desk Analyst — Grow Your IT Career with a Top MSP

RGIT Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Career pathways

Job summary

efex is seeking a Service Desk Analyst in Sydney to support client IT environments with hands-on troubleshooting and strong customer service. You will resolve issues across a range of technologies and manage requests via Salesforce, while maintaining thorough documentation.

The role emphasizes collaboration, security best practices, and a proactive approach to staying current with new technologies in a fast-paced MSP setting.

Qualifications

• Experience in MSP or internal IT environments.
• Strong customer service and client-facing skills.
• Background in workstation troubleshooting and IT support.

Responsibilities

• Provide high-quality IT support and customer service.
• Troubleshoot and resolve client issues across technologies.
• Manage service requests and incidents through Salesforce.
• Maintain accurate ticket notes, timesheets, and documentation.
• Apply security best practices across implementations.
• Collaborate with colleagues to deliver seamless service.

Skills

MSP experience

Customer service

Client-facing

Team collaboration

Tools

Active Directory

Microsoft 365

Salesforce

Remote monitoring tools

Job description

efex is seeking a Service Desk Analyst in Sydney to support client IT environments with hands-on troubleshooting and strong customer service. You will resolve issues across a range of technologies and manage requests via Salesforce, while maintaining thorough documentation.

The role emphasizes collaboration, security best practices, and a proactive approach to staying current with new technologies in a fast-paced MSP setting.