Level 2 Service Desk Engineer

efex; City of Greater Shepparton; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Career pathways into leadership & tech

Training & professional development

Collaborative, knowledge-sharing team

Job summary

efex, operating through Compusult in Shepparton, is seeking a Level 2 Service Desk Engineer to support a wide range of client environments. You will resolve complex issues, maintain system stability, and deliver outstanding customer outcomes from our local team.

Based in Shepparton, you will own problems end-to-end, collaborating with colleagues and clients while growing technical leadership across Windows Server, Microsoft 365, networking and virtualised platforms.

Qualifications

• 3–5+ years' experience supporting client environments within an MSP.
• Confident troubleshooting across servers, networking, Microsoft 365 and virtualised environments.
• Strong ownership and problem-solving mindset with client-facing skills.

Responsibilities

• Provide proactive and reactive support across diverse client environments.
• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues.
• Maintain system continuity through monitoring, maintenance and preventative support.
• Manage incidents through to resolution, ensuring clients are kept informed.
• Accurately maintain tickets, documentation and time records.
• Collaborate with account managers, project teams and other technical specialists.
• Act as an escalation point for more complex technical issues.
• Mentor and support junior engineers where required.
• Contribute to continuous improvement initiatives and best-practice service delivery.

Skills

Windows Server

Microsoft 365

Networking

VMware/Hyper‑V

Backup & Disaster Recovery

Tools

PowerShell

Job description

Level 2 Service Desk Engineer | Shepparton

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

We're looking for an experienced Level 2 Service Desk Engineer to join our Shepparton team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients. If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.

Who We Are

Compusult is powered by efex. With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. Compusult operates locally in Shepparton, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support. We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes. Based in Shepparton.

In This Role, You'll

• Provide proactive and reactive support across diverse client environments
• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues
• Maintain system continuity through monitoring, maintenance and preventative support
• Manage incidents through to resolution, ensuring clients are kept informed throughout
• Accurately maintain tickets, documentation and time records
• Collaborate with account managers, project teams and other technical specialists
• Act as an escalation point for more complex technical issues
• Mentor and support junior engineers where required
• Contribute to continuous improvement initiatives and best-practice service delivery

About You

You'll thrive in this role if you:

• Have 3-5+ years' experience supporting client environments within an MSP
• Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
• Take ownership of technical issues and see them through to resolution
• Have excellent communication skills and enjoy working directly with clients
• Are proactive, organised and solutions-focused
• Enjoy collaborating with others and sharing technical knowledge

You'll Bring Strong Experience Across

• Windows Server environments
• Microsoft 365 administration and support
• Networking technologies, including firewalls, switching and routing
• Backup and disaster recovery solutions
• VMware and/or Hyper‑V

Experience with any of the following will be highly regarded

• Microsoft Azure
• PowerShell scripting
• Endpoint management and MDM platforms
• Cybersecurity technologies and best practices
• IP Telephony and unified communications solutions

What We Offer

• Competitive salary package reflective of your experience
• Career pathways into technical leadership, projects, architecture, and specialist engineering roles
• Exposure to a wide range of technologies, industries, and client environments
• Ongoing training and professional development opportunities
• Supportive, down‑to‑earth culture that values collaboration and knowledge sharing

Why Join efex?

This is a hands‑on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients. You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close‑knit local team.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.