IT Service Desk Analyst - Diverse Client Support & Growth

efex; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Supportive culture

Birthday leave

Wellbeing leave

Career pathways

Challenging work

Job summary

efex, based in Sydney, is seeking a Service Desk Analyst to support clients and ensure IT systems run smoothly. This full-time, on-site role offers daily variety and direct client interaction.

You will provide high-quality IT support, troubleshoot issues across technologies, and manage service requests through Salesforce. You’ll work with Active Directory, Microsoft 365, Azure and VOIP, applying security best practices while collaborating with colleagues to deliver seamless service.

Qualifications

• Previous MSP or internal IT experience.
• Strong customer service and client-facing skills.
• Workstation troubleshooting experience.
• Experience with Active Directory and Microsoft 365.
• Knowledge of backup and recovery processes.
• Familiar with remote monitoring and management tools.
• Experience with servers, switches, routers, firewalls, and storage.
• Understanding of Azure and VOIP solutions.
• Eager to learn and adapt to new technologies.
• Excellent communication abilities.

Responsibilities

• Provide high-quality IT support and exceptional customer service.
• Troubleshoot and resolve client issues across technologies.
• Manage service requests and incidents through Salesforce.
• Maintain accurate ticket notes, timesheets, and documentation.
• Apply security best practices across implementations.
• Collaborate with colleagues to deliver seamless service.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Tools

Salesforce

Active Directory

Microsoft 365

Azure

VOIP solutions

Backup and recovery tools

Remote monitoring tools

Job description

efex, based in Sydney, is seeking a Service Desk Analyst to support clients and ensure IT systems run smoothly. This full-time, on-site role offers daily variety and direct client interaction.

You will provide high-quality IT support, troubleshoot issues across technologies, and manage service requests through Salesforce. You’ll work with Active Directory, Microsoft 365, Azure and VOIP, applying security best practices while collaborating with colleagues to deliver seamless service.