Service Desk Analyst — Flexible IT Support

Toyota Finance Australia Ltd; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible hours

Career development

Job summary

Toyota Finance Australia Ltd is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and walk-up channels. You will log, triage, and resolve incidents, supporting end-user devices and Microsoft 365 apps in a fast-paced enterprise environment.

The role involves onsite work, a 12-month daily rate contract, and collaboration with the IT team to ensure timely updates and high-quality service. Strong communication and ITIL familiarity are valued.

Qualifications

• 3+ years in a Service Desk or End User Computing environment.
• Strong customer service and communication skills for technical and non-technical users.
• Experience with Windows 10/11, M365, Teams, SharePoint, OneDrive and AD.
• Familiarity with ITSM and ticketing platforms, ideally ServiceNow.
• Troubleshooting, analytical and problem-solving abilities.

Responsibilities

• Deliver Level 1 IT support via phone, ServiceNow, email, remote and walk-up channels.
• Log, triage, resolve and escalate incidents with accurate ticket records.
• Support end-user technology including laptops, mobile devices, M365 apps.
• Assist with device builds, provisioning, refreshes and returns using SCCM/Intune.
• Maintain asset and lifecycle records and communicate updates to customers.

Skills

Customer service

Communication skills

Windows 10/11

Microsoft 365

Microsoft Teams

SharePoint

OneDrive

Active Directory

End-user computing

Problem solving

Education

ITIL Foundation

Tools

ServiceNow

SCCM

Intune

Job description

Toyota Finance Australia Ltd is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and walk-up channels. You will log, triage, and resolve incidents, supporting end-user devices and Microsoft 365 apps in a fast-paced enterprise environment.

The role involves onsite work, a 12-month daily rate contract, and collaboration with the IT team to ensure timely updates and high-quality service. Strong communication and ITIL familiarity are valued.