Service Desk Analyst: Level 1 IT Support in Enterprise

Toyota Finance Australia; Sydney; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Toyota Finance Australia is seeking a Service Desk Analyst to be the first point of contact for IT support across phone, email, remote and on-site channels. You will resolve incidents, manage service requests and ensure a high-quality customer experience in a fast-paced environment.

The role requires at least 3 years in a service desk or end-user computing, strong communication skills, and experience with Windows 10/11, Microsoft 365, Teams, SharePoint and Active Directory.

Qualifications

• 3 years' experience in a Service Desk or End User Computing.
• Strong customer service and communication abilities.
• Experience with Windows 10/11, Microsoft 365, Teams, SharePoint, OneDrive.
• Familiarity with ITSM tools, preferably ServiceNow.

Responsabilités

• Provide Level 1 IT support via phone, email, and chat.
• Log, triage, and resolve incidents; escalate when needed.
• Support end-user devices including laptops and mobile devices.
• Assist with device builds and onboarding using SCCM and Intune.
• Maintain accurate ticket records and communicate updates to users.

Connaissances

Customer service

Communication

Troubleshooting

IT helpdesk

Formation

ITIL Foundation

Outils

ServiceNow

SCCM

Intune

Active Directory

Microsoft 365

Description du poste

Toyota Finance Australia is seeking a Service Desk Analyst to be the first point of contact for IT support across phone, email, remote and on-site channels. You will resolve incidents, manage service requests and ensure a high-quality customer experience in a fast-paced environment.

The role requires at least 3 years in a service desk or end-user computing, strong communication skills, and experience with Windows 10/11, Microsoft 365, Teams, SharePoint and Active Directory.