Service Desk Analyst

Toyota Finance Australia Ltd; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible hours

Career development

Job summary

Toyota Finance Australia Ltd is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and walk-up channels. You will log, triage, and resolve incidents, supporting end-user devices and Microsoft 365 apps in a fast-paced enterprise environment.

The role involves onsite work, a 12-month daily rate contract, and collaboration with the IT team to ensure timely updates and high-quality service. Strong communication and ITIL familiarity are valued.

Qualifications

• 3+ years in a Service Desk or End User Computing environment.
• Strong customer service and communication skills for technical and non-technical users.
• Experience with Windows 10/11, M365, Teams, SharePoint, OneDrive and AD.
• Familiarity with ITSM and ticketing platforms, ideally ServiceNow.
• Troubleshooting, analytical and problem-solving abilities.

Responsibilities

• Deliver Level 1 IT support via phone, ServiceNow, email, remote and walk-up channels.
• Log, triage, resolve and escalate incidents with accurate ticket records.
• Support end-user technology including laptops, mobile devices, M365 apps.
• Assist with device builds, provisioning, refreshes and returns using SCCM/Intune.
• Maintain asset and lifecycle records and communicate updates to customers.

Skills

Customer service

Communication skills

Windows 10/11

Microsoft 365

Microsoft Teams

SharePoint

OneDrive

Active Directory

End-user computing

Problem solving

Education

ITIL Foundation

Tools

ServiceNow

SCCM

Intune

Job description

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We’re working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA. Join us and help drive the future.

About the team

As a Service Desk Analyst, you'll be the first point of contact for IT support, providing professional and responsive Level 1 support across phone, email, digital, remote and walk-up support channels. You'll help resolve incidents, support end-user technology, manage service requests and deliver an exceptional customer experience. This is an excellent opportunity for someone who enjoys solving technical problems, supporting people and working in a fast-paced enterprise environment. This is a 12-month daily rate contract.

How you'll make an impact

Deliver Level 1 IT support through phone, ServiceNow, email, remote support tools and walk-up channels. Log, triage, resolve and elevate incidents and service requests while maintaining accurate ticket records. Support end-user technology including laptops, mobile devices, Microsoft 365, Teams, SharePoint, OneDrive and business applications. Assist with device builds, provisioning, refreshes and returns using tools such as SCCM and Intune. Maintain asset and lifecycle records and support technology onboarding activities. Provide timely updates and communicate effectively with customers throughout the support process.

Your attributes

• A minimum of 3 years' experience within a Service Desk, Desktop Support or End User Computing environment.
• Strong customer service and communication skills with the ability to support both technical and non-technical users.
• Experience supporting:Microsoft Windows 10/11, Microsoft 365,Microsoft Teams, SharePoint, OneDrive, Active Directory, Laptops, mobile devices and peripherals
• Experience using ITSM and ticketing platforms, ideally ServiceNow.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience with SCCM, Intune, device provisioning, mobile device management and asset management processes will be highly regarded.
• ITIL Foundation, tertiary IT qualifications or experience within a regulated or financial services environment will be viewed favourably.

Applications close COB 19th October. For more information, contact Sophie Tilley, Talent Acquisition Business Partner. Please note you will be contracting through Hays and working onsite to Toyota Finance Australia.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

• Flexible hours and workspaces
• Career Development Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future.