IT Service Desk Pro | Level 1 Support

Toyota Financial Services; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Career development

Job summary

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and walk-up channels. You will resolve incidents, support end-user tech, and manage service requests in a fast-paced enterprise environment.

This 12-month daily rate contract requires a minimum of 3 years in a Service Desk or End User Computing role, with strong customer service and knowledge of Windows 10/11, M365, Teams, SharePoint and AD.

Qualifications

• Minimum 3 years' experience in Service Desk or End User Computing.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11, Microsoft 365, Teams, SharePoint, OneDrive, AD, laptops and peripherals.
• Experience using ITSM and ticketing platforms, ideally ServiceNow.
• Experience with SCCM and Intune is highly regarded.
• ITIL Foundation or tertiary IT qualifications, or experience in a regulated/financial services environment.

Responsibilities

• Deliver Level 1 IT support via phone, email, remote and walk-up channels.
• Log, triage, resolve and escalate incidents and service requests with accurate ticket records.
• Support end-user technology including laptops, mobile devices, M365, Teams, SharePoint, OneDrive.
• Assist with device provisioning, refreshes and returns using SCCM and Intune.
• Maintain asset and lifecycle records and support onboarding activities.
• Provide timely updates and clear communication with customers throughout the process.

Skills

Service Desk

Customer service

Troubleshooting

Windows 10/11

Microsoft 365

ITSM Knowledge

Education

ITIL Foundation

Tertiary IT qualifications

Tools

ServiceNow

SCCM

Intune

Active Directory

Job description

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and walk-up channels. You will resolve incidents, support end-user tech, and manage service requests in a fast-paced enterprise environment.

This 12-month daily rate contract requires a minimum of 3 years in a Service Desk or End User Computing role, with strong customer service and knowledge of Windows 10/11, M365, Teams, SharePoint and AD.