Service Desk Analyst: Fast-Paced IT Support & Customer Care

Specsavers Norge; Victoria; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Two free pairs of glasses each year

On-site free parking

Birthday, Volunteer, Professional Dev.

Paid Parental Leave

Fully funded social club

Job summary

Specsavers Australia is seeking a Service Desk Analyst to provide frontline IT support for Supply Chain, Retail and Corporate lines. You will be the first point of contact for incidents and requests, ensuring timely updates and high customer satisfaction.

The role requires about 2 years of IT Support Desk experience, strong communication skills, and exposure to ServiceNow; ITIL certification is desirable. This is a full-time, on-site position with a rotating roster including weekends.

Qualifications

• 2 years of experience in a Service Desk Analyst role in a fast-paced environment.
• Excellent communication and troubleshooting skills over the phone are essential, with prior retail IT support experience highly regarded.
• ServiceNow exposure and ITIL certification is highly desirable.

Responsibilities

• Provide frontline support to Supply Chain, Retail and Corporate lines of the business.
• Act as the first point of contact for all incidents and requests, keeping customers updated throughout resolution.
• Collaborate with team to ensure timely and effective problem solving and service delivery.

Skills

ITIL knowledge

ServiceNow experience

2 years IT Support Desk

Problem-solving

Tools

ServiceNow

IT support tools

Job description

Specsavers Australia is seeking a Service Desk Analyst to provide frontline IT support for Supply Chain, Retail and Corporate lines. You will be the first point of contact for incidents and requests, ensuring timely updates and high customer satisfaction.

The role requires about 2 years of IT Support Desk experience, strong communication skills, and exposure to ServiceNow; ITIL certification is desirable. This is a full-time, on-site position with a rotating roster including weekends.