Executive Service Desk Analyst - VIP IT Support

SCENTRE GROUP LIMITED; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Scentre Group is seeking a Service Desk Analyst in Sydney to deliver Level 1/2 IT support and exceptional customer service across a dynamic technology environment. You will engage with Executive and VIP stakeholders, troubleshoot a range of hardware and software issues, and document incidents in our ITSM platform.

The role emphasizes high-quality support, proactive learning, and career growth within a technology-driven team that values discretion and stakeholder engagement.

Qualifications

• Experience providing Level 1 and Level 2 IT support.
• Strong communication and customer service skills.
• Ability to support senior leaders and VIP stakeholders with professionalism.

Responsibilities

• Provide timely Level 1 and Level 2 IT support, focusing on first-contact resolution.
• Deliver high-touch, professional support to Executive and VIP stakeholders.
• Troubleshoot hardware, software, mobile devices, AV, and collaboration tech issues.
• Log and track incidents in the IT Service Management platform.
• Collaborate with Technology teams to improve processes and service outcomes.

Skills

Level 1/2 support

Customer service

Executive/VIP stakeholder engagement

Communication

Job description

Scentre Group is seeking a Service Desk Analyst in Sydney to deliver Level 1/2 IT support and exceptional customer service across a dynamic technology environment. You will engage with Executive and VIP stakeholders, troubleshoot a range of hardware and software issues, and document incidents in our ITSM platform.

The role emphasizes high-quality support, proactive learning, and career growth within a technology-driven team that values discretion and stakeholder engagement.