Service Desk Analyst — Fast-Paced IT Support with Growth

Specsavers; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly bonus

Two free pairs of glasses each year

On-site free parking

Birthday, Volunteer, Professional Dev.

Paid Parental Leave

Health & Wellbeing programs

Fully funded social club

Job summary

Specsavers in Melbourne is seeking a Service Desk Analyst to join a fast-paced team providing frontline IT support across multiple business lines. You will be the first point of contact for incidents and requests, ensuring timely updates to customers throughout resolution.

The ideal candidate has 2 years of IT support desk experience, excellent communication, strong troubleshooting skills, and familiarity with ServiceNow.

Qualifications

• 2 years of IT Support Desk experience.
• Excellent communication and troubleshooting skills over the phone.
• ServiceNow exposure and ITIL certification is highly desirable.

Responsibilities

• Provide frontline support to Supply Chain, Retail and Corporate lines of the business.
• Act as the first point of contact for incidents and requests.
• Ensure customers are updated with progress throughout the resolution process.

Skills

Communication

Troubleshooting

Customer service

Fast-paced environment

Tools

ServiceNow

Job description

Specsavers in Melbourne is seeking a Service Desk Analyst to join a fast-paced team providing frontline IT support across multiple business lines. You will be the first point of contact for incidents and requests, ensuring timely updates to customers throughout resolution.

The ideal candidate has 2 years of IT support desk experience, excellent communication, strong troubleshooting skills, and familiarity with ServiceNow.