Service Desk Analyst

Specsavers; City of Melbourne; In loco; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus

Two free pairs of glasses each year

On-site free parking

Birthday, Volunteer, Professional Dev.

Paid Parental Leave

Health & Wellbeing programs

Fully funded social club

Descrizione del lavoro

Specsavers in Melbourne is seeking a Service Desk Analyst to join a fast-paced team providing frontline IT support across multiple business lines. You will be the first point of contact for incidents and requests, ensuring timely updates to customers throughout resolution.

The ideal candidate has 2 years of IT support desk experience, excellent communication, strong troubleshooting skills, and familiarity with ServiceNow.

Competenze

• 2 years of IT Support Desk experience.
• Excellent communication and troubleshooting skills over the phone.
• ServiceNow exposure and ITIL certification is highly desirable.

Mansioni

• Provide frontline support to Supply Chain, Retail and Corporate lines of the business.
• Act as the first point of contact for incidents and requests.
• Ensure customers are updated with progress throughout the resolution process.

Conoscenze

Communication

Troubleshooting

Customer service

Fast-paced environment

Strumenti

ServiceNow

Descrizione del lavoro

What we can do for you

At Specsavers, we know that to reach your full potential you need to work somewhere that will bringout your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

In 2025, we were proudly recognised as one of Australia's Best Places to Work for the third consecutive year and ranked 12th on Fortune's list of the World's 25 Best Workplaces. Here's a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday, Volunteer, Professional Development and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club - provides a wide range of activities throughout the year

So, if you like the sound of working for a company that's dedicated to improving the lives of both their people and customers - we think you'd look good at Specsavers.

The Role & Team

In your new role as a Service Desk Analyst, you will join a team who pride themselves on both their quick-thinking problem-solving skills, their ability to build great relationships and provide excellent customer service across our business. Reporting into the Service Desk Team Leader, you will provide frontline support to Supply Chain, Retail and Corporate lines of the business.

Working alongside your team of Service Desk Analysts you will act as the first point of contact for all incidents and requests whilst ensuring customers are updated with progress by maintaining good communication throughout the resolution process.

To be successful in this position, you will bring 2 years of IT Support Desk experience. You are adept at solving complex tickets, with a high-resolution rate upon first call and are looking for growth in your career!

What we are looking for:

• You'll bring 2 years of experience in a Service Desk Analyst role, working within a fast-paced, high-volume environment.
• Excellent communication and troubleshooting skills over the phone are essential, with prior retail IT support experience highly regarded.
• ServiceNow exposure and ITIL certification is highly desirable
• Proven experience providing exceptional customer service with a "can do" attitude towards problem-solving
• This is a full-time position on a rotating roster, including weekend work and some public holidays.

About Us

Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.

At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it's a fun and positive place to work - why not have a look for yourself https://join.specsavers.com/au/department/support-office/