Service Desk Analyst - VIP Stakeholder Support & Growth

Scentre Group (Owner of Westfield destinations in Aus and NZ)

Sydney

On-site

AUD 65,000 - 90,000

Full time

10 hours ago

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Benefits offered by this job

Five days paid Life Leave

18 weeks gender neutral paid parental

Free parking

Job summary

Scentre Group in Sydney is seeking a Service Desk Analyst to provide reliable Level 1/2 support and partner with VIP stakeholders on technology-enabled experiences across our Westfield portfolio. You'll diagnose incidents, document requests, and collaborate with Technology teams to continuously improve services while delivering a high-quality, customer-focused support experience for executives and staff.

The role offers exposure to senior leaders and opportunities to develop technical and

Qualifications

Seasoned Service Desk Analyst with customer focus and problem-solving skills.
Excellent communication and proactive mindset with discretion when supporting senior leaders.

Responsibilities

Providing timely and effective Level 1 and Level 2 support, focusing on first-contact resolution.
Delivering high-touch, professional support to Executive and VIP stakeholders.
Troubleshooting hardware, software, mobile devices, AV, and collaboration tech across the business.
Managing, updating, and documenting incidents via IT Service Management platform.
Collaborating with Technology teams to elevate complex issues and drive service improvements.