Service Designer - Public Sector (11-month FTC)

Hard Problems; Sydney, Melbourne, Brisbane; Remote; AUD 129,000 - 143,000; Full time

Benefits offered by this job

Superannuation 15.4%

Job summary

ABC (Australian Broadcasting Corporation) is seeking a Service Designer for a fixed-term 11-month contract, based in Sydney, Melbourne or Brisbane. You will sit within the Digital Product team and apply human-centred design practices to improve experiences for audiences and content makers.

Bring tertiary qualifications in service design and proven experience delivering long-term design projects in a large technology environment. Strong communication and agile collaboration are essential.

Qualifications

• Experience planning and running complex qualitative research with stakeholders.
• Strong knowledge of human-centred design and design processes.
• Ability to explain complex information to technical and non-technical audiences.

Responsibilities

• Plan and run complex qualitative research—interviews, contextual inquiries, co-design sessions.
• Apply systems thinking across product and research streams.
• Create journey maps, service blueprints, personas and roadmaps to communicate findings.

Skills

Qualitative research

Human-centred design

Agile environments

Stakeholder communication

Education

Tertiary qualifications or equivalent

Job description

ABC (Australian Broadcasting Corporation) is seeking a Service Designer for a fixed-term 11-month contract, based in Sydney, Melbourne or Brisbane. You will sit within the Digital Product team and apply human-centred design practices to improve experiences for audiences and content makers.

Bring tertiary qualifications in service design and proven experience delivering long-term design projects in a large technology environment. Strong communication and agile collaboration are essential.