Service Designer . ABC (Australian Broadcasting Corporation)

Hard Problems; Sydney, Melbourne, Brisbane; Remote; AUD 129,000 - 143,000; Full time

Benefits offered by this job

Superannuation 15.4%

Job summary

ABC (Australian Broadcasting Corporation) is seeking a Service Designer for a fixed-term 11-month contract, based in Sydney, Melbourne or Brisbane. You will sit within the Digital Product team and apply human-centred design practices to improve experiences for audiences and content makers.

Bring tertiary qualifications in service design and proven experience delivering long-term design projects in a large technology environment. Strong communication and agile collaboration are essential.

Qualifications

• Experience planning and running complex qualitative research with stakeholders.
• Strong knowledge of human-centred design and design processes.
• Ability to explain complex information to technical and non-technical audiences.

Responsibilities

• Plan and run complex qualitative research—interviews, contextual inquiries, co-design sessions.
• Apply systems thinking across product and research streams.
• Create journey maps, service blueprints, personas and roadmaps to communicate findings.

Skills

Qualitative research

Human-centred design

Agile environments

Stakeholder communication

Education

Tertiary qualifications or equivalent

Job description

# Service DesignerABC (Australian Broadcasting Corporation), AustraliaCulturePublic sectorOur Pick## Why this work mattersAustralia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital platforms.This job was selected as “Our Pick” because the hiring organization is particularly good for the world.View the full listing and apply →Listed 29 Oct 2026 · **Apply by 8 Nov 2026**Applications are handled by ABC (Australian Broadcasting Corporation), not by Hard Problems.## About ABC (Australian Broadcasting Corporation)The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster. Its Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.### The roleThis is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane. You would sit within the Digital Product team and report to the Product Design Research Lead. The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.### What you would do* Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.* Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.* Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas, and roadmaps to communicate research and point the way forward.* Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.* Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.* Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.* Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.### What they are looking for* Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.* Proven experience delivering long-term service design projects in a large, complex technology environment.* Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.* Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.* Strong project management skills and experience working in agile environments.### Working arrangementsThe role is based in Sydney, Melbourne or Brisbane (candidate's choice of location). It is a fixed-term contract for approximately 11 months at full-time hours.### Pay and benefitsAUD 129,000 - AUD 143,000 per year, plus 15.4% ABC nominated superannuation.## DetailsLocation: AustraliaSalary: AUD 129,000 - AUD 143,000Sector: CultureRole: Service designSeniority: GeneralOrganisation: Public sectorThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.