Service Designer — 11‑Month Digital Product Expert

Australian Broadcasting Corporation; Brisbane; On-site; AUD 129,000 - 143,000; Full time

Job summary

Australian Broadcasting Corporation (ABC) invites applications for a Service Designer to contribute to the Digital Product team in Brisbane. You will drive human-centred design across diverse digital products and systems, working under the Product Design Research Lead to improve workflows and innovate.

You will plan qualitative research, synthesize insights, and create artefacts like journey maps and personas to guide decision-making and measure audience value.

Qualifications

• Proven experience in service or strategic design.
• Strong knowledge of human-centred design processes and outcomes for audiences and business.
• Excellent communication skills to explain complex information to technical and non-technical audiences.
• Strong project management skills with experience in agile environments.

Responsibilities

• Discover, define and design improvements to existing workflows and explore new innovative solutions.
• Plan and run complex qualitative research: interviews, contextual inquiries and co-design sessions with multiple stakeholders.
• Synthesize insights from multiple streams, apply systems thinking, and contribute to organisation-wide outcomes.
• Create design artefacts such as journey maps, service blueprints, personas, and roadmaps.

Skills

Human-centred design

Project management

Agile

Communication

Education

Tertiary qualification

Job description

Australian Broadcasting Corporation (ABC) invites applications for a Service Designer to contribute to the Digital Product team in Brisbane. You will drive human-centred design across diverse digital products and systems, working under the Product Design Research Lead to improve workflows and innovate.

You will plan qualitative research, synthesize insights, and create artefacts like journey maps and personas to guide decision-making and measure audience value.