Service Designer

Australian Broadcasting Corporation; Sydney; On-site; AUD 129,000 - 143,000; Full time

Job summary

Australian Broadcasting Corporation is seeking a Service Designer to join the Digital Product team in Sydney. This fixed-term contract spans approximately 11 months, with full-time hours and a salary of $129k–$143k plus 15.4% ABC nominated super.

The role focuses on human-centred design across diverse digital products, conducting qualitative research, shaping insights and designing improvements to workflows. Applicants should have tertiary qualifications in design and strong communication skills.

Qualifications

• Strong knowledge of human-centred design and the design process.
• Experience delivering outcomes for audiences and the business.
• Excellent communication to explain complex information to varied audiences.
• Strong project management skills in agile environments.

Responsibilities

• Discover, define and design improvements to existing workflows and identify opportunities to innovate.
• Plan and run complex qualitative research, including interviews and co-design sessions with multiple stakeholders.
• Synthesize insights using systems thinking to support programme outcomes.
• Create artefacts such as journey maps, service blueprints and personas to guide decisions.
• Combine quantitative research and market trends to spot opportunities for service optimisation.
• Advocate for audience needs across the organisation and influence stakeholders.
• Support research operations with tooling, repositories and tagging for reuse.

Skills

Human-centred design

Qualitative research

Stakeholder engagement

Agile working

Education

Tertiary qualifications in service or strategic design

Job description

Australian Broadcasting Corporation – Sydney NSW

1d ago , from Australian Broadcasting Corporation ABC

• Fixed Term Contract for Approximately 11 Months (Full-Time hours)
• Salary $129k - $143k +15.4% ABC Nominated super

The Role

Join Australia’s national broadcaster as part of the Digital Product team. You’ll help create desirable, feasible and viable digital experiences using human centred design practices to improve the user (audience and content makers) experience across our diverse range of digital products and systems.

The Job

• Work under the broad direction of the Product Design Research Lead to discover, define and design improvements to existing workflows, and to find new ways to innovate.
• Plan and run complex qualitative research, including interviews, contextual inquiries and co-design sessions with multiple stakeholders, then analyse and synthesise what you find.
• Work across multiple product and research streams, applying systems thinking to synthesise insights, identify patterns and contribute to organisation‑wide outcomes.
• Create design artefacts that communicate your research and point the way forward, such as current and future state journey maps, service blueprints, behavioural archetypes or personas, and roadmaps.
• Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation, and to support decision making within agreed program timeframes.
• Champion employee and audience needs across the organisation, influencing stakeholders to put these needs at the centre of their decisions.
• Help build and improve research operations, with a particular focus on tooling, repositories and tagging that make research easy to find and reuse.
• Contribute to how we measure audience value across our digital products, helping to define, collect and interpret measures (such as satisfaction and ease of use) that show whether we’re delivering for audiences.

Position Description:

50052530 SERVICE DESIGNER.pdf

About You

You’ll have:

• Relevant tertiary qualifications, or equivalent skills, knowledge and industry experience, in service or strategic design.
• Strong knowledge and experience of human-centred design, including a well-developed understanding of the design process and research, and of delivering better outcomes for audiences and the business.
• Excellent communication skills, with the ability to explain complex information to technical and non-technical audiences, and to foster an open, creative approach within and across teams.
• Strong project management skills and experience working in agile environments.

About ABC Product & Technology:

The Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals. The scope of activities and responsibilities of the P&T division range from keeping ABC programs and services on‑air and on‑line, to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.

More info:

In line with our focus on diversity and inclusion, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTQIA+ individuals. The ABC also aims to achieve a gender-balanced workforce.

Applications Close: Sunday 8th November at 11:55pm