Service Delivery Team Lead (NDIS Care)

Care & Connects; South Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A disability support agency located in Adelaide is seeking a Service Delivery Team Leader to oversee person-centred service delivery and ensure customer satisfaction. In this full-time role, you will supervise staff, develop strategies for improved outcomes, and ensure compliance with NDIS service standards. Ideal candidates will have strong communication and analytical skills, team management experience, and relevant qualifications, including Cert 3 Individual Support. Join a skilled team dedicated to empowering clients and fostering independence.

Qualifications

• Strong communication skills to effectively interact with clients, team members, and stakeholders.
• Proficiency in analytical skills for problem-solving and process improvement.
• Knowledge of service delivery principles and experience in ensuring high-quality outcomes.

Responsibilities

• Oversee efficient execution of person-centred service delivery.
• Supervise staff performance and address client concerns.
• Develop strategies to enhance outcomes and ensure compliance with NDIS standards.

Skills

Strong communication skills

Analytical skills

Knowledge of service delivery principles

Customer satisfaction commitment

Team management and development

Ability to work independently

Education

Cert 3 Individual Support

Job description

A disability support agency located in Adelaide is seeking a Service Delivery Team Leader to oversee person-centred service delivery and ensure customer satisfaction. In this full-time role, you will supervise staff, develop strategies for improved outcomes, and ensure compliance with NDIS service standards. Ideal candidates will have strong communication and analytical skills, team management experience, and relevant qualifications, including Cert 3 Individual Support. Join a skilled team dedicated to empowering clients and fostering independence.