Service Delivery Supervisor — Lead Transport & Customer Service

Alsco Uniforms; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

discounted linen and garments

insurance opportunities

uniform and safety gear

Job summary

Alsco Uniforms in Australia is seeking a Service Delivery Supervisor to lead our frontline transport team, ensuring smooth operations and high customer satisfaction. Reporting to the Service Transport Manager, you’ll train and support a team of Service Delivery People, manage route coverage, and drive service quality across the network.

This role suits someone with 2+ years supervisory experience in transport or logistics, a hands-on coaching style, and strong organizational skills.

Qualifications

• 2+ years of supervisory experience, ideally leading a team of 20+ employees in transport/logistics.
• MR (Medium Rigid) driver’s license preferred but not essential.
• Proven ability to coach, train, and support frontline staff in a customer-focused environment.
• Strong organisational skills and a hands-on approach to problem-solving and service delivery.
• A passion for leading teams and delivering operational excellence in a fast-paced industry.

Responsibilities

• Lead and support a team of Service Delivery People (SDPs) to ensure training and compliance.
• Handle route coverage, audits and customer interactions to meet high standards.
• Plan, troubleshoot and continuously improve service delivery with account managers.
• Drive performance in a fast-paced transport environment.

Skills

Leadership

Team supervision

Customer relationship management

Logistics coordination

Coaching

Route planning

Problem solving

Organisational skills

People management

Communication

Job description

Alsco Uniforms in Australia is seeking a Service Delivery Supervisor to lead our frontline transport team, ensuring smooth operations and high customer satisfaction. Reporting to the Service Transport Manager, you’ll train and support a team of Service Delivery People, manage route coverage, and drive service quality across the network.

This role suits someone with 2+ years supervisory experience in transport or logistics, a hands-on coaching style, and strong organizational skills.