Service Delivery Readiness Lead (Melbourne) – 6 Month FTC

Bupa; Melbourne; Vor Ort; AUD 110.000 - 140.000; Vollzeit

Zusammenfassung

Bupa, based in Melbourne, is seeking a Service Delivery and Support Readiness Lead to join our Health Services Contract team on a 6 Month FTC. The role coordinates inputs from operations, clinical, technology, people, commercial and program stakeholders to align requirements and prepare for new or changed processes and systems.

The ideal candidate will have experience in complex service environments, governance, risk and issue management, and change management, with a customer-focused approach

Qualifikationen

• Experience supporting operational readiness and service delivery mobilisation in complex service environments.
• Ability to coordinate activities across multiple stakeholders, track progress, and support delivery within timelines.
• Knowledge of governance, risk and issue management, and action tracking with continuous improvement awareness.
• Experience in healthcare, government, Defence, outsourced service delivery or regulated environments is desirable.
• Tertiary qualifications in business, health, project management, change management, operations or related discipline are desirable but not essential.

Aufgaben

• Coordinate inputs from operational, clinical, technology, people, commercial and program stakeholders to align requirements and implementation activities.
• Support working groups, workshops and operational forums by preparing materials and recording decisions/actions.
• Prepare status updates, briefing inputs and reports for operational leaders and governance bodies.
• Coordinate change, engagement, communications and training to prepare teams for new processes and systems.
• Build productive relationships across program and operational teams with customer-focused approach.

Kenntnisse

Stakeholder coordination

Project coordination

Governance & risk management

Change management

Communication skills

Ausbildung

Business/health/project management qualification desirable

Jobbeschreibung

Bupa, based in Melbourne, is seeking a Service Delivery and Support Readiness Lead to join our Health Services Contract team on a 6 Month FTC. The role coordinates inputs from operations, clinical, technology, people, commercial and program stakeholders to align requirements and prepare for new or changed processes and systems.

The ideal candidate will have experience in complex service environments, governance, risk and issue management, and change management, with a customer-focused approach