Service Delivery and Support Readiness Lead

Bupa Australia; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Bupa is seeking an experienced Service Delivery and Support Readiness Lead to join our Health Services Contract team in Melbourne for a 6 Month FTC, with some travel required.

This role requires coordinating across operational, clinical, technology, and commercial stakeholders, guiding readiness activities, and ensuring effective governance and change management throughout the transition. Applicants must be Australian citizens with suitable security clearance or eligibility.

Qualifications

• Experience supporting operational readiness and service delivery mobilisation in a complex service environment.
• Ability to coordinate activities across multiple stakeholders, track progress and follow up actions.
• Understanding of governance, risk and issue management, action tracking and CI practices.
• Experience in healthcare, government, Defence, outsourced service delivery or regulated environments is desirable.
• Relevant tertiary qualifications in business, health, project management, change management, operations or related discipline are desirable but not essential.

Responsibilities

• Coordinate inputs from operational, clinical, technology, people, commercial and program stakeholders to align requirements and implementation activities.
• Support working groups and governance by preparing materials, capturing decisions and actions, and maintaining records.
• Prepare status updates, briefing inputs and reports for operational leaders and governance bodies.
• Coordinate change, engagement, communications and training activities for new or changed processes and systems.
• Build productive relationships across program and operational teams with customer-focused approach.

Skills

Operational readiness

Stakeholder coordination

Governance and risk management

Continuous improvement

Education

Business/health/project management/change management/operations (tertiary)

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

As we navigate a major organisational transition, we’re strengthening our team to support our future direction. This role offers an opportunity to play an important part in shaping the next phase of our business.

An exciting opportunity has become available for an experienced Service Delivery and Support Readiness Lead to join our Health Services Contract team, based in Melbourne for a 6 Month FTC. Some travel may be required.

Responsibilities:

• Coordinate inputs from operational, clinical, technology, people, commercial and program stakeholders to support alignment of requirements, service delivery impacts and implementation activities.
• Support working groups, workshops and operational forums by preparing materials, capturing decisions and actions, following up outstanding items and maintaining clear records.
• Prepare clear status updates, briefing inputs and reports for operational leaders, program governance and relevant stakeholders, using agreed reporting formats and governance processes.
• Support the coordination of change, engagement, communications and training activities that prepare operational teams for new or changed processes, systems and ways of working.
• Build productive working relationships across program and operational teams by demonstrating sound judgement, responsiveness, attention to detail and a customer-focused approach.

You will have:

• Experience supporting operational readiness, service delivery mobilisation, project coordination activities within a complex service environment.
• Demonstrated ability to coordinate activities across multiple stakeholders, track progress, follow up actions and support the delivery of agreed outcomes within defined timelines.
• Sound understanding of service delivery operations, governance, risk and issue management, action tracking and continuous improvement practices.
• Experience in healthcare, government, Defence, outsourced service delivery or regulated environments is desirable.
• Relevant tertiary qualifications in business, health, project management, change management, operations or a related discipline are desirable, but not essential.

Please note: This is a Security Cleared Position. Applicants must be Australian citizens and eligible to obtain and maintain a Baseline Security Clearance.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment.

We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.