Taxation Officers

I Work For Sa; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Salary packaging options

Discounted gym membership

Employee Assistance Program for you

Be Well Program

Job summary

RevenueSA within the Department of Treasury and Finance in Adelaide is seeking Taxation Officers for a full-time, short-term contract. You will join a busy call centre, handling inbound queries, providing clear information and guiding customers through processes.

WFH options may be available after probation, with a starting salary of $66,442 plus super and benefits. Roles are based in the CBD and require in-person engagement as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage front-line customer interactions with professionalism.
• Experience in a busy call-centre or customer-service role is desirable.

Responsibilities

• Handle inbound calls and emails from taxpayers and the public.
• Explain legislation, policy and procedures to achieve outcomes.
• Ensure compliance with government legislation and identify information gaps.

Skills

Verbal communication

Written communication

Customer service

Tools

Microsoft Office

Job description

Department of Treasury and Finance
Job reference: 862959
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

• Join a resilient, high performing call centre teamwith a fun, inclusive and supportive culture
• November 2026 commencement, salary of $66,442 +super + benefits
• Full-time roles based in the CBD, with WFH andflexible working arrangements possible afterprobation.

Are you a confident communicator who wants to join our busy,customer-focussed, friendly and supportive Call Centre team?RevenueSA is an organisation where the culture is one that welcomesall and we embrace inclusion, flexibility and diversity. We valueour people and work to support the skills, knowledge and capabilityof our staff.

We are seeking resilient, dedicated and detail-oriented TaxationOfficers to play a crucial role in providing outstanding service toour customers.

What we offer:

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Employee Assistance Program for you and your family
• DTF Be Well Program

Who we are

At the Department of Treasury and Finance (DTF), we’re buildinga world-class Treasury for South Australia – it’s about the peopleand the impact we create together.

We’re South Australia’s lead agency for economic, digital andfinancial policy outcomes. Our work touches every corner of thestate, from enabling frontline services to driving digitaltransformation. And we do it all with one purpose: to make lifebetter for the people who call South Australia home.

About your branch

RevenueSA is a welcoming and inclusive workplace, committed toachieving RevenueSA’s purpose. We are positively engaged, we valueeach other’s contributions, and we share our successes andlearnings for the benefit of the community we serve.

We aim to attract the best people to our department and investin their development. It is crucial that our culturepositions us as an employer of choice and enables our people toperform at their best.

For more information on the benefits of working for RevenueSA,please go to Careers| RevenueSA

What you will do

If you are someone who enjoys a fast-paced, front-line customerservice environment, is self-motivated and appreciates thediversity of our core work, then this role may be for you.

We have multipleFull-Timerolesavailable covering our core business hoursbeing8.30am - 5.00pm Monday to Friday.

This role will see you as the first point of contact, answeringinbound queries from our customers (taxpayers) and members of thepublic in our call centre team, including:

• Managing inbound calls and emails to provide excellentcustomer service to members of the public in relation toRevenueSA’s functions and customer applications for all taxlines;
• Interpreting and explaining legislation, policy, proceduresor data through the application of best practice procedures toprocess a variety of applications to achieve successfuloutcomes for RevenueSA and our customers;
• Ensuring compliance with relevant government legislation,policies and procedures and identifying errors, inconsistenciesor information gaps.

Remuneration:ASO2 – Salary Range ($66,442- $69,504 p.a.) + 12% Super

What your bring?

To be successful in the role, you will preferably have:

• Excellent verbal and written communication skills and haveconfident and competent interpersonal capabilities with a teamorientated focus.
• A commitment to customer service excellence, and managingdifficult interactions while remaining calm and positive underpressure.
• Ability to undertake a diverse range of tasks concurrently,and prioritise administration tasks to meet deadlines.
• Experience with Microsoft Office, particularly Word andExcel, working across multiple technologies or systems and dataentry or processing.
• Experience in a related industry or call centre experiencewill be highly regarded, but not essential.

We pride ourselves on ensuring our staff succeed, and as such,RevenueSA will provide a thorough and structured training andinduction program. If you have a positive, can-do attitude,are a great team player, an ability to show empathy to customersand are open to feedback and coaching to be the best version ofyourself, then we want to hear from you.

Enquiries

If you’d like to learn more, or for a confidential discussion,please contact

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and livedexperiences.

If you have accessibility needs or would like us to make anyadjustments at any stage of the process — such as receivinginterview questions in advance, flexible interview formats, oraccessing materials in alternative formats — please let us know.We’re happy to work with you to understand what will help youperform at your best.

Aboriginal Employment Program

We welcome applications from Aboriginal and Torres StraitIslander people who are interested in building a career at DTF oracross the broader South Australian public sector.

Applicants may also choose to join the SA Public SectorAboriginal Employment Register.
Joining the register is optional and provides access to additionalsupport and employment opportunities across the SA publicsector.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.