Dispute Resolution and Corporate Services Officer

Department for Education, South Australia; Adelaide; On-site; AUD 76,561 - 80,256; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging options

Discounted gym membership

Supportive learning & career development

Employee Assistance Program

Job summary

A government agency in South Australia is seeking a Dispute Resolution & Corporate Support Officer to enhance member experiences by supporting the Dispute Resolution and Corporate Services teams. The role involves managing records, preparing documentation, and fostering collaboration for effective service delivery. Ideal candidates should have strong organisational skills, be detail-oriented, and possess effective communication skills. This opportunity offers competitive remuneration and a supportive work environment with flexible arrangements.

Qualifications

• Member-first mindset with administrative support experience.
• Strong ability to manage competing tasks under pressure.
• Collaborative approach to building relationships.
• Curiosity and critical thinking skills for problem-solving.
• Exceptional written and verbal communication skills.
• Meticulous attention to detail in records management.

Responsibilities

• Maintain accurate records for complaints and correspondence.
• Prepare documentation for appeals and information requests.
• Assist with onboarding and WHS administration tasks.
• Collaborate for consistency in service delivery and processes.

Skills

Organisational skills

Analytical thinking

Clear communication

Teamwork

Attention to detail

Tools

Objective

Bluedoor

Job description

Department of Treasury and Finance

Job reference: 836572

Location: 5000 - ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

Help deliver fair, transparent and trusted outcomes for South Australians by supporting members and strengthening the systems that keep Super SA running smoothly.

What We Offer

• Work that matters—impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia—one that’s innovative, collaborative, and future-focused.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Why This Role Matters

Every member deserves clear, timely and fair responses when seeking information, lodging complaints or navigating complex processes. In this role, you play a vital part in upholding trust in Super SA — supporting the resolution of member concerns, ensuring compliance with statutory processes, and helping the business operate safely, securely and efficiently. Your work strengthens our commitment to service excellence and contributes directly to better outcomes for South Australians.

About The Opportunity

As a Dispute Resolution & Corporate Support Officer, you will support both the Dispute Resolution and Corporate Services teams, contributing to smooth operations and high-quality member experiences. In this role, you will:

• Maintain accurate registers and records for complaints, appeals, FOI requests, WHS matters and ministerial correspondence, ensuring compliance with statutory and internal requirements.
• Assist with preparing correspondence, responses and documentation for complaints, appeals, SACAT matters and information requests.
• Support key corporate services functions including WHS administration, security access processes, onboarding/offboarding activities and routine monitoring tasks.
• Collaborate across Super SA to support consistency, accuracy and continuous improvement in service delivery and administrative processes.

This is a great role for someone who enjoys variety, values accuracy, and wants to make a meaningful contribution to member experience and organisational effectiveness.

Remuneration

ASO4 ($76,561 – $80,256 p.a) + 12% Super

About You

You’ll thrive here if you enjoy purposeful work, take pride in accuracy, and bring a steady, solutions‑focused approach to helping members and colleagues. We’re looking for someone who has:

• A supportive, member‑first mindset: You’re confident providing administrative support in a service‑focused environment, and you handle sensitive or confidential information with care, professionalism and integrity.
• Strong organisational and prioritisation skills: You stay steady under pressure — managing competing tasks, navigating shifting priorities and meeting deadlines with minimal supervision.
• A collaborative, relationship‑building approach: You work well with people at all levels, valuing teamwork, open communication and shared outcomes across the broader Super SA and DTF community.
• Curiosity, analytical thinking and a solutions focus: You enjoy unpacking complex enquiries, thinking critically, and developing fair, practical solutions that support members and improve internal processes.
• Clear, confident communication skills: You communicate with clarity and care — whether preparing written responses or supporting conversations with members, beneficiaries, claimants, or specialist stakeholders.
• A meticulous eye for detail: You take pride in accurate, well‑maintained registers, records and documents, and you feel confident working with systems such as Objective or Bluedoor.

Application Instructions

Click ‘Apply Now’ To:

• Submit your current CV
• Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
• Complete and attach the Pre-Employment Declaration to your application.

Special Conditions

Refer to the Role Statement for the key selection criteria and special conditions.

Enquiries

Kathy O’Donnell

Email: [e-mail]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you need any adjustments at any stage, such as receiving interview questions in advance or accessing materials in alternative formats, we’re here to support you.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA.

Applications close: 17/03/2026 11:45 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.