Service Delivery Officer

I Work For Sa; Adelaide; On-site; AUD 92,000 - 102,000; Full time

Benefits offered by this job

Salary packaging and wellbeing

Wellbeing benefits

Job summary

The Department of Treasury and Finance seeks a Service Delivery Officer to support incident and change management, contribute to day-to-day ServiceNow administration, and help ensure services are delivered consistently across SA Government. This ongoing role offers a path within OCIO and exposure to high‑impact digital infrastructure.

You will work within established governance, collaborate with diverse stakeholders, and drive continuous service improvements, with a focus on reliable customer

Qualifications

• Itil Service Management experience incl. change, incident, major incident, and problem management.
• Experience with ITSM tools and reporting in a diverse organisation.
• Able to develop new processes and drive improvements.

Responsibilities

• Support incident and change management across government IT services.
• Gain hands-on experience with incident and change processes in a service delivery environment.
• Assist with day-to-day administration and continuous improvement of the ServiceNow platform.
• Work within established service management frameworks and governance processes to support high-quality service outcomes.
• Collaborate with a range of stakeholders to help maintain reliable services and deliver positive customer experiences.

Skills

ITIL Service Management

Change Enablement

Incident & Major Incident Management

Problem Management

Stakeholder Reporting

Cross-functional Collaboration

Tools

ServiceNow

Job description

Department of Treasury and Finance
Job reference: 861687
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

We are currently seeking applications for a Service DeliveryOfficer to join the Office of the Chief Information Officer at theDepartment of Treasury and Finance on an ongoing basis.

What We Offer

• Meaningful work that contributes to outcomes for SouthAustralia
• A supportive team environment where people connect andcollaborate
• Flexible working arrangements that support life andcareer
• Opportunities to grow capability and build a long-termcareer
• Salary packaging and wellbeing benefits

Who we are

At the Department of Treasury and Finance (DTF), we’re buildinga world-class Treasury for South Australia – it’s about the peopleand the impact we create together.

We’re South Australia’s lead agency for economic, digital andfinancial policy outcomes. Our work touches every corner of thestate, from enabling frontline services to driving digitaltransformation. And we do it all with one purpose: to make lifebetter for the people who call South Australia home.

About your branch

The Office of the Chief Information Officer (OCIO) enables amore connected and secure government so that South Australian (SA)Government agencies can better serve our community. We do this byleading the SA Government’s technology, cyber security, and digitalgovernment strategies, as well as developing and deliveringresilient and innovative ICT, digital and cyber security services,platforms, and critical infrastructure to SA Government agenciesthat are accessible, trusted and secure.

Government Technology Services, in OCIO, provides safe,resilient, and reliable ICT network services and environments,including the Across Government Service Desk, voice servicesincluding contact centres, PBX and Teams Voice and SA Government’sCore Data Network, connecting agencies with both on premiseservices as well as external services such as internet, M365, cloudservice providers, that enable agencies to support theirbusiness-critical services.

Why this role matters

As a Service Delivery Officer, you’ll support incident andchange management activities, contribute to the day-to-dayadministration of the ServiceNow platform, and help ensure servicesare delivered consistently and effectively. Working withinestablished processes and governance frameworks, you’ll play animportant role in maintaining service quality and supportingcontinuous service delivery across government.

What you will do

Key responsibilities may include:

• Support the delivery of IT services used across governmentand help ensure they run smoothly and effectively.
• Gain hands‑on experience working with incident and changemanagement processes in a service delivery environment.
• Contribute to the day-to‑day administration and continuousimprovement of the ServiceNow platform.
• Work within established service management frameworks andgovernance processes to support high‑quality serviceoutcomes.
• Collaborate with a range of stakeholders to help maintainreliable services and deliver positive customerexperiences.

Remuneration

ASO5 $92,122 - $102,456 p.a. +12% Super

What you bring

We’re looking for someone who has:

• Proven ability and experience in contributing to a ServiceManagement function in a diverse organisation and demonstratedability in applying ITIL Service Management principles andpractices including change enablement, incident and majorincident management, and Problem management.
• Service Management function in a diverse organisation anddemonstrated ability in applying ITIL Service Managementprinciples and practices
• Experience and knowledge in the use and support of ITService Management tools, specifically ServiceNow.
• Proven experience to communicate and develop reports andrelated documentation in a clear and concise manner.
• Demonstrated ability to develop new processes, analyseexisting processes, and implement improvements.

Enquiries

Name: Joanne Romeo
Title: A/Assistant Director Technology Operations and CustomerExperience
Tel: [phone]
Email: [e-mail]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and livedexperiences.

If you have accessibility needs or would like us to make anyadjustments at any stage of the process — such as receivinginterview questions in advance, flexible interview formats, oraccessing materials in alternative formats — please let us know.We’re happy to work with you to understand what will help youperform at your best.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged,but not required, to join the SA Public Sector AboriginalEmployment Register. The register provides optional support andaccess to employment opportunities across the SA public sector.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.