Service Delivery Lead – Digital Health Operations

SiSU Health Group; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee discounts across Wesfarmers

Novated leasing options

Employee Assistance Program (EAP)

Job summary

SiSU Health is seeking a Service Delivery Lead to join our Digital Health Operations team in Melbourne. You will lead the delivery and implementation of SiSU Health services across Health Stations, health screening programs and customer events, reporting to the Operations & Engineering Manager.

You will coordinate resources, manage stakeholder expectations, onboard customers, and drive operational excellence while working with Commercial, Product, Engineering and external partners to deliver an

Qualifications

• 7–10 years' experience across service delivery, operations, customer implementation, programme or project management.
• Experience coordinating multi-site services, events, installations or logistics.
• Leading or directing operational resources and managing competing priorities.
• Strong customer and stakeholder communication and risk management.
• Attention to detail and proficiency with Microsoft 365, CRM, workflows, scheduling and PM tools.
• Healthcare / wellbeing or regulated service environment is desirable.
• Formal PM training or certification is desirable.

Responsibilities

• Lead delivery and implementation of SiSU Health services across Health Stations, Point of Care services and health screening programs.
• Coordinate resources, manage stakeholder expectations, and drive onboarding for customers.
• Drive operational excellence across service delivery activities and ensure quality and commercial standards.
• Collaborate with Commercial, Product, Engineering, Customer Support and external delivery partners for seamless end-to-end experiences.
• Monitor service performance and continuously improve processes and outcomes.

Skills

Service delivery

Operations management

Stakeholder communication

Project coordination

Process improvement

Risk management

Detail orientation

Microsoft 365

CRM systems

Scheduling

Education

Tertiary qualifications in business/operations/project management

Project management certification

Tools

None

Job description

SiSU Health is seeking a Service Delivery Lead to join our Digital Health Operations team in Melbourne. You will lead the delivery and implementation of SiSU Health services across Health Stations, health screening programs and customer events, reporting to the Operations & Engineering Manager.

You will coordinate resources, manage stakeholder expectations, onboard customers, and drive operational excellence while working with Commercial, Product, Engineering and external partners to deliver an