Senior Service Delivery Lead, Digital Health Ops

SiSU Health; Victoria; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee benefits across Wesfarmers

Professional development opportunities

Novated leasing options

Employee Assistance Program

Job summary

SiSU Health Group is seeking a Service Delivery Lead to join the Digital Health Operations team in Australia. You will lead delivery and implementation across Health Stations, Point of Care services, Health Screening programs and customer events, coordinating resources and ensuring outcomes meet service, quality and commercial standards.

You will work with Commercial, Product, Engineering and Customer Support to deliver a seamless end-to-end experience, drive continuous improvement and ensure

Qualifications

• 7-10 years’ experience across service delivery, operations, customer implementation, programme or project management.
• Proven experience in coordinating multi-site services, events, installations or logistics.
• Demonstrated experience leading or directing operational resources, managing competing priorities, and remaining accountable for outcomes delivered by others
• Strong customer and stakeholder communication, sound commercial judgement, risk and escalation capability
• High attention to detail and confidence using Microsoft 365, CRM, workflow, scheduling and project management systems
• Experience in healthcare, wellbeing, technology or another regulated service environment is desirable
• Relevant tertiary qualifications in business, operations, project management or a related discipline is desirable
• Formal project management training or certification is desirable

Responsibilities

• Managing delivery schedules, resources, logistics and operational priorities to ensure services are delivered safely on time and within scope
• Acting as the key operational contact for customers, managing escalations, service issues and implementation activities
• Providing leadership, coaching and direction to Operations Specialists while building team capability and resilience
• Identifying service risks, driving process improvements and implementing operational best practices to enhance customer outcomes
• Monitoring service performance, customer feedback and operational metrics to drive continuous improvement

Skills

Service delivery

Operations

Customer implementation

Programme management

Project management

Multi-site coordination

Logistics

Stakeholder communication

Commercial judgment

Risk escalation

Microsoft 365

CRM systems

Scheduling systems

Healthcare experience

Tertiary qualifications

PM training

Job description

SiSU Health Group is seeking a Service Delivery Lead to join the Digital Health Operations team in Australia. You will lead delivery and implementation across Health Stations, Point of Care services, Health Screening programs and customer events, coordinating resources and ensuring outcomes meet service, quality and commercial standards.

You will work with Commercial, Product, Engineering and Customer Support to deliver a seamless end-to-end experience, drive continuous improvement and ensure