Hybrid Digital Operations Lead — Reliability & Growth

Bupa; Melbourne; Hybride; AUD 180 000 - 240 000; Plein temps

Résumé du poste

Bupa in Melbourne seeks a Digital Operations Capability Lead to drive performance, reliability and continual improvement across the Digital portfolio. You will set operational priorities, lead for major incidents and align capabilities with customer, business and regulatory needs.

Working with the Operations Manager and the BCC Digital Operations team, you will govern service outcomes across teams, manage risk and champion improvements while supporting a hybrid work model in Melbourne.

Qualifications

• Experience leading technology operations and customer-facing digital services.
• Accountability for service performance and operational risk.
• Experience with distributed operating models and cross-team governance.
• Ability to influence senior stakeholders and set priorities.
• Strong understanding of service reliability, incidents, and change control.
• ITIL certification or equivalent practical experience is desirable.

Responsabilités

• Oversee performance, reliability and improvement of operational support across Digital portfolio.
• Serve as onshore liaison between Digital leadership, Digital crews, Technology Operations and the BCC.
• Govern service performance, operational risk and cross-team improvement.
• Collaborate with Operations Manager for workforce management and capability execution.

Connaissances

Leadership experience

Service delivery

Governance

Stakeholder management

ITIL certification

Observability

Incident management

Communication

Description du poste

Bupa in Melbourne seeks a Digital Operations Capability Lead to drive performance, reliability and continual improvement across the Digital portfolio. You will set operational priorities, lead for major incidents and align capabilities with customer, business and regulatory needs.

Working with the Operations Manager and the BCC Digital Operations team, you will govern service outcomes across teams, manage risk and champion improvements while supporting a hybrid work model in Melbourne.