Digital Health Operations Lead

Priceline; Victoria; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Novated leasing

Employee Assistance Program (EAP)

Professional development opportunities

Team member discounts across Wesfarmrs

Job summary

Wesfarmers Health seeks a Service Delivery Lead to join the Digital Health Operations team. You will drive the delivery and implementation of SiSU Health services across Health Stations and related programs, coordinating resources and stakeholders for a seamless customer experience.

You’ll lead onboarding, drive operational excellence, and work with Commercial, Product, Engineering and partners to ensure reliable service and continuous improvement.

Qualifications

• 7-10 years’ experience across service delivery, operations, customer implementation, programme or project management.
• Proven experience coordinating multi-site services, events, installations or logistics.
• Experience leading operational resources, managing priorities and outcomes delivered by others.
• Strong customer and stakeholder communication, risk and escalation capability.
• High attention to detail and proficiency with Microsoft 365, CRM, workflow and scheduling systems.
• Experience in healthcare, wellbeing or regulated services is desirable.
• Tertiary qualifications in business, operations or related discipline are desirable.

Responsibilities

• Manage delivery schedules, resources, logistics and priorities to ensure on-time, in-scope services.
• Act as the operational contact for customers, handling escalations and implementation activities.
• Provide leadership and direction to Operations Specialists, building team capability.
• Identify service risks and drive process improvements to enhance outcomes.
• Monitor service performance, customer feedback and metrics to drive continuous improvement.

Skills

Service delivery

Operations management

Stakeholder management

Project coordination

Customer onboarding

Risk management

Communication

Attention to detail

Microsoft 365 familiarity

Education

Tertiary qualifications in business/operations/project management

Formal project management training or certification

Tools

CRM

Workflow systems

Scheduling systems

Project management tools

Job description

Wesfarmers Health seeks a Service Delivery Lead to join the Digital Health Operations team. You will drive the delivery and implementation of SiSU Health services across Health Stations and related programs, coordinating resources and stakeholders for a seamless customer experience.

You’ll lead onboarding, drive operational excellence, and work with Commercial, Product, Engineering and partners to ensure reliable service and continuous improvement.