IT Service Desk Manager — Lead Digital Health Support

The Sydney Children's Hospitals Network; Sydney; On-site; AUD 123,000 - 143,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging & meal entertainment

Accrued days off (ADO)

Fitness passport

Employee assistance program (EAP)

Job summary

The Sydney Children’s Hospitals Network seeks a Service Desk Manager to lead the service desk and desktop teams, delivering Digital Health support aligned with business outcomes. The role focuses on building, developing, and integrating staff to provide efficient customer-focused services with a solid ITIL foundation.

Strong people management, communication skills, and experience across Windows, Citrix, networking and security are essential to manage relationships with customers and direct

Qualifications

• Resume (max 5 pages) outlining experience.
• Tertiary qualifications in Information Technology or related discipline, or equivalent experience.
• Demonstrated leadership within an IT Service Desk environment including team development and communication skills.
• Experience in IT support for Windows, Citrix, networking, directory services and cyber security.
• Strong customer-focused service orientation and documentation of investigations.

Responsibilities

• Lead the service desk and desktop team to deliver customer-focused Digital Health support.
• Build and develop staff to align with business outcomes and strategic initiatives.
• Apply ITIL/ITSM practices to optimize service delivery and operations.
• Communicate effectively with Digital Health customers and direct reports.

Skills

IT Service Desk

ITIL

Leadership

Windows & Citrix

Cyber Security

Education

Bachelor's degree in IT

Tools

ITSM platforms

Job description

The Sydney Children’s Hospitals Network seeks a Service Desk Manager to lead the service desk and desktop teams, delivering Digital Health support aligned with business outcomes. The role focuses on building, developing, and integrating staff to provide efficient customer-focused services with a solid ITIL foundation.

Strong people management, communication skills, and experience across Windows, Citrix, networking and security are essential to manage relationships with customers and direct