Digital Health Services Delivery Lead

Wesfarmers Health; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Employee benefits across Wesfarmers –

Team member discounts at Bunnings, K-m

Novated leasing options

Employee Assistance Program (EAP) – 24

Access to Wesfarmers Health division &

Discounts at Priceline, atomica, Clear

Job summary

Wesfarmers Health is seeking a Service Delivery Lead to join our Digital Health Operations team. You will lead the delivery and implementation of SiSU Health services across Health Stations, Point of Care services, Health Screening programs and customer events.

You will be responsible for ensuring customer programs are successfully implemented and delivered to agreed service, quality and commercial standards.

Qualifications

• 7-10 years’ experience across service delivery, operations, customer implementation, programme or project management.
• Proven experience coordinating multi-site services, events, installations or logistics.
• Experience leading operational resources, managing competing priorities and accountability for outcomes.
• Strong customer and stakeholder communication, commercial judgement, risk and escalation capability.
• High attention to detail and proficiency with Microsoft 365, CRM, workflow and scheduling tools.
• Experience in healthcare, wellbeing, technology or a regulated service environment is desirable.
• Relevant tertiary qualifications in business/operations or related discipline desirable.
• Formal project management training or certification desirable.

Responsibilities

• Managing delivery schedules, resources, logistics and priorities to ensure on-time, in-scope services.
• Acting as the operational contact for customers, handling escalations and implementation activities.
• Providing leadership and coaching to Operations Specialists while building team capability.
• Identifying service risks, driving process improvements and applying best practices.
• Monitoring service performance, customer feedback and metrics to drive improvement.

Skills

Service delivery

Operations management

Programme management

Project management

Stakeholder communication

Microsoft 365 experience

CRM experience

Scheduling systems

Logistics coordination

Risk escalation

Education

Tertiary qualifications in business/operations/related discipline

Tools

Microsoft 365

CRM

Workflow

Scheduling

Project management systems

Job description

Wesfarmers Health is seeking a Service Delivery Lead to join our Digital Health Operations team. You will lead the delivery and implementation of SiSU Health services across Health Stations, Point of Care services, Health Screening programs and customer events.

You will be responsible for ensuring customer programs are successfully implemented and delivered to agreed service, quality and commercial standards.