Service Delivery Coordinator - Night Shift

SECOM; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Coffee and fresh fruit daily

Award rates

Job summary

Secom Australia is seeking a Service Delivery Coordinator for the night shift to coordinate and deploy Security Officers to client sites. This Level 4 role involves rostering, ensuring compliance and timely delivery of services on a rotating night roster.

Ideal candidates will hold a NSW 1A Security Licence, have Call Centre or Customer Service experience, and be available seven days a week. Strong communication, attention to detail and a proactive attitude are essential.

Qualifications

• NSW Security Licence (1A) is required.
• Experience in a Call Centre or Customer Service environment is preferred.
• Availability seven days a week to support scheduling.
• Strong attention to detail and ability to think quickly under pressure.
• Excellent communication with a customer-first mindset.

Responsibilities

• Enter and maintain rosters and data in Securecy system.
• Communicate with staff, service providers and clients.
• Verify compliance documents for new personnel.
• Proactively ensure shifts are filled and coverage is maintained.
• Monitor inbox and respond to emails promptly.

Skills

Call Centre experience

Customer service

Communication skills

Attention to detail

Time management

Multitasking

Reliability

Proactive attitude

Education

NSW Security Licence (1A)

Tools

Securecy

Job description

Service Delivery Coordinator - Night Shift

Secom Australia is looking for a highly motivated Service Delivery Coordinator, responsible for coordinating and deploying Security Officers to client sites. This is a Level 4 position working predominantly on a rotating night-shift roster.

About Secom Australia

SECOM Australia (ML404791187) is a leading integrated protective security solutions provider. We have an extensive security service presence throughout Australia and New Zealand dedicated to Protective Services, Monitoring / Patrols and Technical Services.As a wholly owned subsidiary of the SECOM Corporation (Japan) established in 1992, we pride ourselves in delivering high-level integrated Corporate, Government, and retail security solutions throughout Australia.

For more information, visit: https://www.secom.com

About the Role

The Service Delivery Coordinator supports the effective delivery of contracted security services by maintaining accurate rosters and ensuring client guarding requirements are consistently met. This role is responsible for ensuring the accurate, compliant, and timely execution of security services as per client and legal requirements.

Key Responsibilities

Entering and maintaining rosters and data in custom-built system (Securecy).

Communicating with internal staff, service providers, and clients.

Verifying compliance documents for new personnel.

Proactively ensuring shifts are filled and coverage is maintained.

Monitoring departmental inbox and responding to emails promptly.

What We Offer

Our office is a 5 min walk from St Leonards train station and an 8 min walk from Crows Nest metro station.

Coffee and fresh fruit daily.

An opportunity to build a rewarding career where your work has genuine impact.

Working alongside a supportive team of experienc professionals in a collaborative environment.

Award rates.

About You

1A NSW Security Licence (essential).

Previous experience in a Call Centre or Customer Service environment.

Must be available seven days a week to support scheduling requirements.

A sharp eye for detail and the ability to think quickly under pressure.

Strong communication skills, a customer-first mindset and a desire to protect others.

Excellent time management and multitasking capabilities

Solid computer skills and a willingness to learn new systems.

Reliability, professionalism, and a proactive attitude.

Only short-listed candidates who match the required criteria will be contacted.

Applications from agencies will not be considered.