Service Delivery Coordinator

Work It Property; Brisbane; Hybride; AUD 34 000 - 48 000; Temps partiel

Avantages offerts par ce poste

Part-time role

Flexible work from home

Office access (Mitchelton)

Supportive small team

Ownership and impact

Résumé du poste

Work It Property Services & Solutions in Brisbane is seeking an experienced, organised Service Delivery Coordinator to manage day-to-day operations, from scheduling to completion, liaising with subcontractors and clients, and ensuring service quality across multiple sites.

The role combines coordination, client communication and on-site checks, with flexible, part-time work (approximately 20–25 hours per week) and a mix of remote and site visits across Brisbane.

Qualifications

• Experience in property services, facilities management or a similar service-based industry.
• Strong organisational, communication and relationship-management skills.
• Confident dealing with clients, subcontractors and service issues.
• Good computer skills and ability to use digital job management systems.
• Initiative, attention to detail and commitment to quality service.

Responsabilités

• Coordinate recurring services and one-off maintenance jobs from scheduling to completion.
• Liaise with subcontractors, monitor service delivery and follow up outstanding work.
• Respond to client enquiries, investigate complaints and coordinate solutions.
• Conduct regular site inspections across Brisbane to monitor service quality.
• Manage rectifications and follow through to satisfactory resolution.
• Maintain accurate job records and work with administration team.
• Identify opportunities to improve service delivery and operational efficiency.

Connaissances

Communication skills

Organisation skills

Relationship management

Problem-solving

Independent work

Outils

Job management software

MS Office

Description du poste

Work It Property Services & Solutions is an established Brisbane business providing cleaning, gardening and property maintenance services to body corporates across more than 200 properties.

We're a friendly, practical and solutions-focused team that values reliable service, clear communication and strong relationships with our clients and subcontractors.

About Work It Property

Work It Property Services & Solutions is an established Brisbane business providing cleaning, gardening and property maintenance services to body corporates across more than 200 properties.

We're a friendly, practical and solutions-focused team that values reliable service, clear communication and strong relationships with our clients and subcontractors.

About the Role

We're looking for an experienced, organised and proactive Service Delivery Coordinator to help manage our day-to-day operations.

This role combines service coordination, subcontractor management, client communication, problem-solving and on-site quality checks.

You'll take ownership of approved work orders from scheduling through to completion, ensuring services are delivered consistently and any issues are resolved promptly.

We're looking for someone who enjoys taking responsibility, working with people and getting things done — not simply managing administration.

What You'll Be Doing

• Coordinate recurring services and one-off maintenance jobs from scheduling to completion.


• Liaise with subcontractors, monitor service delivery and follow up outstanding work.


• Respond to client enquiries, investigate complaints and coordinate solutions.


• Conduct regular site inspections across Brisbane to monitor service quality.


• Manage rectifications and follow through to satisfactory resolution.


• Maintain accurate job records and work closely with our administration team.


• Identify opportunities to improve service delivery and operational efficiency.

About You

You'll be a confident communicator, practical problem-solver and highly organised individual who can work independently and manage competing priorities.

Ideally, you'll have:

• Experience in property services, facilities management, trade coordination or a similar service-based industry.


• Strong organisational, communication and relationship-management skills.


• Confidence dealing with clients, subcontractors and service issues.


• Good computer skills and the ability to use digital job management systems.


• Initiative, attention to detail and a genuine commitment to quality service.


• A current driver's licence and reliable vehicle for regular site visits across Brisbane.

Experience in the body corporate or strata industry would be highly regarded.

What We Offer

• Permanent part-time employment — approximately 20-25 hours per week.


• Flexible working arrangements, predominantly from home, with occasional access to our Mitchelton office.


• A varied role combining working from home with site visits across Brisbane.


• A supportive, friendly small team.


• The opportunity to take ownership, contribute ideas and make a real difference.


• Remuneration negotiable based on experience.

Interested?

If you're an experienced coordinator who enjoys solving problems, building relationships and making sure things get done properly, we'd love to hear from you.