SERVICE DELIVERY COORDINATOR

Sirius Air Conditioning and Refrigeration; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Sirius Air Conditioning and Refrigeration in Acacia Ridge, QLD, is seeking a Service Delivery Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service. You will coordinate daily service operations, manage technician workloads and ensure jobs are scheduled, monitored and completed to client expectations.

Working closely with management, technicians and clients, you will monitor progress, manage enquiries and maintain strong relationships, while

Qualifications

• Experience in scheduling or service/operations administration.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities in a busy environment.
• Strong attention to detail and accurate administration skills.
• Confidence communicating with clients, technicians and management.
• Good computer skills and the ability to learn new systems (Aroflo/Simpro desirable).
• Experience in the HVAC, mechanical services or trade services industry will be highly regarded.

Responsibilities

• Coordinate daily service operations and technician workloads.
• Schedule and allocate service jobs, preventative maintenance and reactive works.
• Liaise with technicians to ensure jobs are progressing and completed within required timeframes.
• Manage client enquiries and maintain strong customer relationships.
• Monitor outstanding jobs, follow up on delays and ensure timely job completion.
• Coordinate parts ordering and ensure technicians have the resources required.
• Monitor service reports, job documentation and compliance requirements.
• Provide regular updates and reporting to management on service performance

Skills

Scheduling

Service/operations administration

Organisational skills

Time management

Communication

Interpersonal skills

Prioritisation

Attention to detail

Client communication

Computer skills

Aroflo/Simpro experience desirable

Tools

Aroflo/Simpro experience desirable

Job description

Sirius Air Conditioning and Refrigeration – Acacia Ridge QLD

Are you highly organised, proactive and passionate about delivering exceptional customer service?

We are seeking an motivated Service Delivery Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and takes pride in ensuring jobs are delivered efficiently and to a high standard.

Working closely with management, technicians and clients, you will play a key role in the day-to-day coordination of our service operations, ensuring jobs are scheduled, monitored and completed in line with client expectations and business requirements.

Key Responsibilities

• Coordinate daily service operations and technician workloads.
• Schedule and allocate service jobs, preventative maintenance and reactive works.
• Liaise with technicians to ensure jobs are progressing and completed within required timeframes.
• Manage client enquiries and maintain strong customer relationships.
• Monitor outstanding jobs, follow up on delays and ensure timely job completion.Coordinate parts ordering and ensure technicians have the resources required.
• Monitor service reports, job documentation and compliance requirements.
• Provide regular updates and reporting to management on service performance

About You

• Previous experience in scheduling or service/operations administration.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• The ability to manage competing priorities in a busy environment.

• Strong attention to detail and accurate administration skills.
• Confidence communicating with clients, technicians and management.
• Good computer skills and the ability to learn new systems. (Aroflo/Simpro experience desirable)
• Experience in the HVAC, mechanical services or trade services industry will be highly regarded.