NDIS Administration & Operations Coordinator

Vesta Community Care; North Lakes; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Supportive team environment

Brisbane Northside community

Impactful work

Culture of kindness

Job summary

Vesta Community Care is seeking an experienced NDIS Administration & Operations Coordinator to join our friendly team. The role is office-based during training (2–3 months) with a pathway to hybrid or work-from-home arrangements once competency is demonstrated.

You will coordinate rosters, participant administration and ensure compliant service delivery in a fast-paced environment. Ideal candidates have at least 2 years in NDIS administration, solid ShiftCare experience, and strong

Qualifications

• Minimum 2 years' experience in NDIS administration, rostering, coordination or operations.
• Demonstrated experience using ShiftCare.
• Strong understanding of NDIS operations, participant service delivery and compliance requirements.
• Exceptional organisational and time management skills.
• Ability to manage competing priorities and work autonomously.
• Excellent verbal and written communication skills.
• Advanced computer skills including Microsoft Office Suite.
• Current National Police Check and NDIS Worker Screening Clearance.
• Current Driver's Licence
• Experience working within a registered NDIS provider.
• Knowledge of SCHADS Award rostering requirements
• Experience supporting NDIS audits and quality systems

Responsibilities

• Create, manage and maintain staff rosters using ShiftCare.
• Coordinate participant schedules and respond to roster changes and urgent shift requirements.
• Ensure services are delivered in accordance with participant goals and service agreements.
• Act as a key point of contact for participants, families, support coordinators and staff.
• Manage participant onboarding, service agreements and documentation.
• Maintain accurate participant and staff records in ShiftCare.
• Monitor service bookings and support operational efficiency.
• Assist with NDIS compliance and audit preparation activities.
• Ensure documentation and reports remain accurate and up to date.
• Support incident reporting, compliance tracking and quality improvement.
• Assist management with workforce coordination and operational administration.
• Liaise with internal teams to ensure seamless service delivery.

Skills

Communication skills

Organisational skills

Time management

Autonomy

Attention to detail

Problem solving

Microsoft Office

Tools

ShiftCare

Microsoft Office

Job description

NDIS Administration & Operations Coordinator

Join a Team That Leads with Kindness, Fairness and Respect

Vesta Community Care is a growing and trusted NDIS provider that has proudly supported participants across Brisbane's Northside for over 4 years. Our success is built on our strong values of Kindness, Fairness and Respect, and our commitment to delivering high-quality, person-centred supports.

We are seeking an experienced NDIS Administration & Operations Coordinator to join our friendly and supportive team in a full-time role. This position will initially be office-based during the training and onboarding period (approximately 2-3 months), with the opportunity to transition to a hybrid or work-from-home arrangement once competency in the role is demonstrated.

If you thrive in a fast-paced environment, have excellent organisational skills, and understand the operational requirements of an NDIS provider, we'd love to hear from you.

About the Role

As our NDIS Administration & Operations Coordinator, you will play a critical role in the day-to-day coordination of our services, supporting participants, support workers, and management to ensure smooth and compliant service delivery.

You will be responsible for roster coordination, participant administration, operational support, compliance administration, and maintaining accurate records within ShiftCare and other business systems. Common functions in similar NDIS operational roles include scheduling, stakeholder communication, record management, compliance support, workforce coordination, and participant service administration.

Key Responsibilities

• Create, manage and maintain support worker rosters using ShiftCare
• Coordinate participant schedules and respond to roster changes and urgent shift requirements
• Ensure services are delivered in accordance with participant goals and service agreements
• Act as a key point of contact for participants, families, support coordinators and support workers
• Manage participant onboarding, service agreements and documentation
• Maintain accurate participant records and staff records within ShiftCare
• Monitor service bookings and support operational efficiency
• Assist with NDIS compliance and audit preparation activities
• Ensure documentation, records and reports remain accurate and up to date
• Support incident reporting, compliance tracking and quality improvement activities
• Assist management with workforce coordination and operational administration
• Liaise with internal teams to ensure seamless service delivery
• Provide general administrative support across the organisation
• Support continuous improvement initiatives and contribute to a positive team culture

About You

To be successful in this role, you will have:

• Minimum 2 years' experience in an NDIS administration, rostering, coordination or operations role
• Demonstrated experience using ShiftCare (applications without ShiftCare experience will not be considered)
• Strong understanding of NDIS operations, participant service delivery and compliance requirements
• Exceptional organisational and time management skills
• Ability to manage competing priorities and work autonomously
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Strong problem-solving and decision-making abilities
• Advanced computer skills including Microsoft Office Suite
• Current National Police Check
• NDIS Worker Screening Clearance
• Current Driver's Licence
• Experience working within a registered NDIS provider
• Knowledge of SCHADS Award rostering requirements
• Experience supporting NDIS audits and quality systems

What We Offer

• Competitive salary based on experience
• Supportive and welcoming team environment
• Opportunity to work with an established provider serving Brisbane's Northside community
• Flexible work arrangements following successful completion of training
• The chance to make a genuine difference in the lives of people living with disability
• A workplace culture built on Kindness, Fairness and Respect