Service Manager / Senior Service Advisor — Lead Workshop

A1 Mechanical Servicing and Repairs; Cairns Regional; On-site; AUD 80,000 - 110,000; Full time

Job summary

A1 Mechanical Servicing and Repairs in Cairns, QLD, is seeking a Service Manager or Senior Service Advisor to own front-of-house and day-to-day workshop workflow in a busy mechanical workshop.

The role involves managing bookings, quoting, parts sourcing, and liaising with customers and technicians to ensure efficient job progress and accurate invoicing, with a focus on quality service and customer satisfaction.

Qualifications

• Experience in automotive service operations and quoting.
• Ability to source parts and price repairs.
• Strong communication with customers and technicians.
• Proficient in scheduling and workflow management.
• Capable of independent decision-making.

Responsibilities

• Manage customer bookings and workshop workflow.
• Prepare accurate mechanical repair and service quotes.
• Source, price and order parts.
• Liaise with parts suppliers.
• Understand labour requirements and repair processes.
• Communicate recommendations and repair requirements to customers.
• Follow up quotes and gain customer authorisation.
• Coordinate jobs with technicians and workshop management.
• Monitor job progress and keep customers updated.
• Review job cards before invoicing.
• Ensure work, parts and labour are correctly captured.
• Help maintain an organised and productive workshop.
• Manage customer concerns professionally.
• Support fleet and repeat commercial customers.

Skills

Customer service

Quoting

Parts sourcing

Workshop coordination

Customer communication

Team collaboration

Job description

A1 Mechanical Servicing and Repairs in Cairns, QLD, is seeking a Service Manager or Senior Service Advisor to own front-of-house and day-to-day workshop workflow in a busy mechanical workshop.

The role involves managing bookings, quoting, parts sourcing, and liaising with customers and technicians to ensure efficient job progress and accurate invoicing, with a focus on quality service and customer satisfaction.