Service Coordinator and Administrative Assistant

Atherton; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Atherton based in Alphington, Melbourne, is seeking a service administrator with proven service coordination experience to join our head office. This full-time role focuses on coordinating works for technicians, creating work and purchase orders, and ensuring excellent customer service.

The role requires at least 2 years of related admin experience, strong MS Office skills, and a detail‑oriented, process-driven approach.

Qualifications

• Minimum 2 years related admin experience.
• Strong MS Office skills including Outlook, Word and Excel.
• Process driven with attention to detail.

Responsibilities

• Coordinate works and scheduling for service technicians.
• Create and assign work orders and purchase orders.
• Respond to customer enquiries in a timely manner.
• Schedule all work types through calendar management.
• Arrange accommodation, car hire and flights and manage inventory requirements.

Skills

Outlook

Word

Excel

Education

Administration qualification

Job description

Service Coordinator and Administrative Assistant

AE Atherton and Sons

About Atherton:

Atherton live to empower the healthcare sector with the best means possible to achieve positive patient outcomes.

Atherton is a world leader in sterilization equipment and infection control products for the hospital, medical and scientific industries. Established in Victoria and proudly Australian owned, Atherton was one of the first medical supplies companies in the country, manufacturing and distributing a range of infection prevention equipment to health service organisations Australia wide.

For more than 137 years, Atherton have been growing and expanding, having worked with over 1200 hospitals and laboratories, our market coverage has extended from Melbourne to include the rest of Australia and Asia with established agents in New Zealand, Malaysia, Indonesia, Thailand, Brunei and the Philippines. With over 150 employees, Atherton brings stability, consistency, and a passion for innovation into our products, which are backed by Australia’s largest infection control service division. Atherton is currently the only major supplier with a dedicated service division located in each state.

The Role:

Atherton are looking for a service administrator with proven experience in service coordination to join our team, based in our head office in Alphington. This is a full-time position reporting to the Service Contracts and Administration Manager, and will be responsible for the delivery of service coordination through strong customer communication and an organised approach to future planning.

This position requires an experienced administrator who enjoys a fast-paced working environment whilst having a keen eye for detail. The role requires the ability to follow system processes with a focus on continual improvement. Able to work autonomously and within a team to provideboth internal and external customers with excellent customer service and support.

What you will be doing:

• Coordinate works and associated requirements for a team of service technicians
• Create and assign work orders and purchase orders
• Respond to customer enquiries
• Scheduling all work types through calendar management
• Arrange accommodation, car hire and flights
• Action inventory requirements
• Communicate effectively with all internal and external stakeholders

About you:

• Minimum 2 years related work experience with an administration qualification preferable
• High level computer skills including understanding of outlook, word and excel
• Process driven with a focus on continual improvement
• Time management and the ability to prioritise tasks
• Proven experience in coordination and administration
• The ability to build strong customer relationships
• Strong decision-making competencies and the ability to work autonomously
• Excellent written and verbal communication and interpersonal skills

Equal opportunity:

Atherton is proud to be an equal opportunity employer and supports diversity.