Service Coordinator (Trades / Facilities)

SCIS Property Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Stable, full-time role

Career development opportunities

Job summary

SCIS Property Group is seeking an experienced Service Coordinator to support reactive and planned maintenance across our national portfolio. Working from the Alexandria office, you’ll coordinate maintenance works, schedule jobs, and track delivery to meet client SLAs.

In this fast-paced, structured role you’ll liaise between clients, trades and internal teams, manage workflows, prioritize urgent works, and build strong relationships with our national trade network to ensure on-time completions.

Qualifications

• Experience in a Service Coordinator, Scheduler or Facilities Coordinator role is a must.
• Background in maintenance, trades, facilities or property services is preferred.
• Strong organisational and communication skills to manage multiple jobs.

Responsibilities

• Coordinate reactive and preventative maintenance across multiple trades.
• Schedule and allocate jobs to a national trade network.
• Monitor progress and ensure timely completion in line with SLAs.
• Act as the primary contact for clients and trades with premium service.
• Manage updates, variations and close-out within systems and portals.
• Prioritise urgent works and adapt to changing requirements.
• Resolve scheduling issues and access challenges.
• Build strong relationships with the trade network.

Skills

Service coordination

Scheduling

Client management

Multitasking

Communication

Tools

Microsoft Office

CRM systems

Job description

Join a growing national service team supporting commercial maintenance delivery

SCIS Property Group prides itself on providing high quality commercial construction and maintenance solutions to clients across Australia. As our service team continues to grow, we are seeking an experienced Service Coordinator to support the delivery of reactive and planned maintenance across our national portfolio.

About the Role

You will play a key role in coordinating maintenance works across multiple trades, ensuring jobs are scheduled, tracked and delivered in line with client expectations and SLAs.

Working from our Alexandria office, you’ll be the link between clients, trades, and internal teams, managing workflows and ensuring jobs move efficiently from allocation through to completion.

This role suits someone who enjoys a structured but fast-moving environment, where priorities can shift and strong coordination makes the difference.

Key Responsibilities

Coordinate reactive and preventative maintenance work orders across multiple trade types

Schedule and allocate jobs to a national trade network

Monitor job progress and ensure timely completion in line with SLAs

Act as the primary point of contact for clients and trades, providing premium customer service

Manage job updates, variations and close-out within the system and client portals

Prioritise urgent works and respond to changing requirements

Resolve scheduling issues, access challenges, and service delivery queries

Build strong working relationships with our trade network

What We’re Looking For

Experience in a Service Coordinator, Scheduler or Facilities Coordinator role is a must

Background in maintenance, trades, facilities or property services

Understanding of reactive vs preventative maintenance workflows

Strong organisational skills with the ability to manage multiple jobs concurrently and adapt to changing priorities

Confident communicator who can manage both clients and trades

Team-oriented with a proactive approach to problem solving

Calm, solutions-focused approach in a fast-paced environment

Why Join SCIS

Be part of a growing national service operation

Work with a diverse portfolio of commercial and government clients

Supportive and collaborative team environment - be a part of a team that genuinely care for each other

Clear opportunities for personal development and career progression

Stable, full-time employment: Monday to Friday, 8:00am - 4:30pm

This exciting position will provide the successful candidate with excellent client connections and relationship building opportunities as well as career development in the commercial and government property sector.