Service Coordinator

My Guardian - Aged & Disability Care; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Friday drinks & nibbles

Healthy snacks

Supportive office culture

Job summary

My Guardian - Aged & Disability Care is seeking a full-time, on-site role at the Sydney Olympic Park Head Office. You will build relationships with clients and families, coordinate rostering, triage inquiries, and assist with NDIS and aged care program coordination.

The successful candidate will thrive in a fast-paced environment, demonstrate excellent communication, and maintain strong administrative support across office operations.

Qualifications

• Able to work in a fast-paced environment.
• Excellent communication and listening skills.
• Compassionate, patient and caring nature.
• High level of organisational skills.
• Ability to work independently.
• Competent using Google Docs and able to learn business systems quickly.
• Sound computer skills in Office and Excel.

Responsibilities

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in line with the SCHADS Award.
• Triage and action a high volume of inbound calls and emails.
• Assist with NDIS and aged care program coordination, including service delivery and budget reviews.

Skills

Communication skills

Organisational skills

Independent worker

Compassionate & caring

Adaptability to fast-paced environment

Google Docs proficiency

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Able to work in a fast-paced environment.
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Ability to work independently
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)
• Competitive salary package
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

Please note that only shortlisted candidates will be contacted.