Client Care Coordinator

My Guardian - Aged & Disability Care; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Onsite gym

Friday drinks

Snacks and refreshments

Supportive office culture

Job summary

My Guardian is seeking a Service Coordinator for our Sydney Olympic Park Head Office. This full-time, on-site role supports clients, carers, and Case Managers to deliver compassionate care.

You will manage staff rostering, coordinate services, and provide on-call support to ensure continuity of care. A bilingual background (Greek) is a plus, with strong communication and organizational skills.

Qualifications

• Ability to work independently.
• Bilingual languages are a major plus, especially Greek.
• Excellent communication and listening skills.

Responsibilities

• Coordinate staff rostering and scheduling to ensure shifts are covered.
• Build relationships with clients and families to deliver high-quality support.
• Provide on-call support on a rotating roster to manage urgent changes.
• Support, mentor, and train staff, encouraging professional growth.
• Work with clients, carers and Case Managers to achieve care goals.
• Assist with NDIS and aged care coordination, including service delivery and compliance.
• Coordinate client services and resources, including maintenance and clinical products.
• Contribute to office operations, record management and administration.

Skills

Independence

Communication

Listening

Greek language (bonus)

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.

The Service Coordinator is a front-line position acting as a representative of My Guardian providing the services offered by the company.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Coordinate staff rostering and scheduling to ensure all shifts are effectively covered and services run smoothly.
• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Provide on-call support on a rotating roster to manage urgent shift changes and ensure continuity of care.
• Support, mentor, and train staff, encouraging professional growth and high service standards.
• Work closely with clients, carers, and Case Managers to help achieve individual care goals and outcomes.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Ability to work independently
• Bilingual languages are a major plus, especially Greek speaking
• Excellent communication and listening skills
• Compassionate, patient and caring nature
• High level of organisational skills
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)
• Able to work in a fast-paced environment.
• Competitive salary package
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

If you are a motivated and organised Service Coordinator who is passionate about delivering high-quality support services, building strong relationships with clients and staff, and ensuring care runs smoothly, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.