Service Coordinator

NGARE EMPLOYMENT SOLUTIONS PTY LTD; City of Parramatta; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Onsite gym

Career growth opportunities

Weekly Friday drinks

Healthy snacks and refreshments

Supportive office culture

Job summary

My Guardian is seeking a dedicated coordinator at Sydney Olympic Park Head Office to support aged and disability clients and their families with a compassionate, responsive service.

You will rost­er staff in line with the SCHADS Award, triage high volumes of calls and emails, coordinate NDIS and aged care program delivery, manage service delivery budgets, and support general office operations and stakeholder communications.

Qualifications

• Able to work in a fast-paced environment.
• Excellent communication and listening skills.
• Compassionate, patient and caring nature.
• High level of organisational skills.
• Ability to work independently.
• Proficient with Google Docs and Microsoft Office.

Responsibilities

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in line with the SCHADS Award.
• Triage and action a high volume of inbound calls and emails.
• Assist with NDIS and aged care program coordination, including service delivery and budgets.
• Coordinate client-related services and resources and support general administration.
• Contribute to smooth office operations and stakeholder communications.

Skills

Excellent communication

Strong listening skills

Compassionate, patient, caring

High level of organisational skills

Independent worker

Google Docs proficient

Microsoft Excel

Tools

Google Docs

Microsoft Excel

Office suite

Job description

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Able to work in a fast-paced environment.
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Ability to work independently
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)

Why join us?

• Competitive salary package
• Career growth opportunities
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

24 September 2026 Sydney Olympic Park New South Wales, Australia